Day Concierge - London, SE1

ENCORE; Greater London; Presencial; GBP 29.000 - 35.000; Tempo integral

Benefícios oferecidos por esta vaga

24 Days Annual leave (Inclusive ofBank

Cycle to Work Scheme

MediCash

SmartHealth

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Resumo da vaga

Encoreestates in London is seeking a proactive Concierge to join our team. You will greet residents, assist with queries, manage deliveries, and help maintain a safe building environment.

The role operates on a 4 on 4 off schedule, 7am-7pm, located in London SE1. Previous concierge or customer service experience is valued, with health and safety awareness and a patient, detail-oriented approach.

Qualificações

• Experience as a concierge or strong customer service background.
• Strong written and verbal communication skills.
• Health & safety qualifications are advantageous but not essential.
• A positive, detail-oriented attitude and ability to handle responsibilities with care.

Responsabilidades

• Welcome residents and visitors, assist with queries and deliveries.
• Resolve issues promptly, including maintenance and emergencies.
• Conduct site security checks including ID verification and CCTV.
• Maintain lobby presentation and cleanliness.
• Assist with safety testing and knowledge of local area.

Conhecimentos

Customer service

Communication

Security awareness

Problem solving

Descrição da vaga

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location:London, SE1

• Annual Salary:£31,827

• Hours/Working Pattern:4 On 4 Off, 7am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

• Problem-Solving: Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.

• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.

• Maintain Presentation: Keep the concierge area and lobby looking presentable.

• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

• Local Knowledge: Offer advice and recommendations about the local area to enhance residents' experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.

• Excellent communication skills – both written and verbal.

• Health & safety qualifications are advantageous but not essential.

• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)

• Cycle to Work Scheme

• MediCash

• SmartHealth – Online health services for you and your immediate family.

• Eye Care Vouchers to support your well-being.

• Perkbox Rewards to enjoy exclusive offers.

• Company Social Events

• Pension Plan