Night Concierge - London, SE16

Encore; Greater London; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

24 Days Annual leave (Inclusive of BH)

Cycle to Work Scheme

MediCash

SmartHealth – Online health services

Eye Care Vouchers

Perkbox Rewards

Company Social Events

Pension Plan

Job summary

Encore in London is seeking a proactive Concierge to greet residents and visitors, handle queries, and assist with maintenance requests, within a 4-on/4-off night schedule (7pm-7am) in SE16. You will conduct site security tasks, manage parcels, and maintain a welcoming lobby environment.

Applicants with customer service or security backgrounds and excellent communication skills are encouraged. Health & safety qualifications are a plus, with diverse benefits and a pension plan offered.

Qualifications

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.

Responsibilities

• Welcome and assist residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Address issues promptly, from maintenance to emergencies, and escalate when needed.
• Security: conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel management: handle and record deliveries for residents, ensuring smooth communication and pickup.
• Maintain presentation: keep the concierge area and lobby looking presentable.
• Safety checks: assist with fire alarm, emergency lighting, and smoke vent testing, and look out for hazards.
• Local knowledge: offer advice and recommendations about the local area to enhance residents’ experience.

Skills

Customer service

Security

Communication

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location: London, SE16
• Annual Salary: £29,500
• Hours/Working Pattern: 4 On 4 Off, 7pm-7am

What You’ll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalat
• Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation: Keep the concierge area and lobby looking presentable.
• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You’ll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan