Day Concierge

Vita Student; Manchester; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Holidays

Birthday day off

Perkbox

Royal London Pension

Parties & Events

Recognition Programmes

Career Development

24/7 Employee Assistance

Right to Work & DBS

Job summary

Vita Group is expanding its Day Concierge team in Manchester to deliver a luxury, home-from-home experience for residents. You will greet residents, assist with check-ins, manage room turnarounds and respond to enquiries with a warm, proactive service.

We're seeking an experienced customer service professional who can work varied shifts between 7am and 10pm, on a part-time basis, with overtime opportunities and a pro-rata holiday entitlement.

Qualifications

• Experienced customer service professional delivering premium experiences to residents and guests.
• Hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
• Technologically astute with familiarity of building management software.

Responsibilities

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly attitude.
• Manage room turn arounds, check-ins and check-outs.
• Be on hand for questions which may arise.
• Ensure facilities are looked after respectfully by residents and guests.
• Deliver solutions to issues or challenges that may arise.
• Conduct block walks every 4–6 hours surveying and reporting every area of the building.
• Replenish refreshment stock such as coffee beans, tea, milk and vending machine products.

Skills

Customer service

Hospitality focus

Communication

Tech savvy

Flexibility

Job description

Day Concierge, Manchester

Early Morning, Daytime & Evening Events Shift Patterns & Duties

Hourly Rate: £13.55 plus generous benefits (please see below).

Contract: Permanent, part-time. A minimum commitment of 16 hours per week

Required Days of Work: Monday, Wednesday & Thursday. Flexibility is required throughout the week

Working Hours: Varied shift patterns, between the hours of 7am - 10pm. Full flexibility required.

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

Designed for the life blood of the city such as graduates starting their careers, Union CoLiving apartments provide a platform for young professionals to thrive. Central locations providing easy access to work, beautifully styled apartments, co-working space and social hubs. We’re expanding our Day Concierge team with the appoint of an experienced customer focused professional to deliver a luxury, home-from-home experience for our residents.

Our Concierge Team

Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Manage room turn arounds, check-in and check-outs.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Be on hand, delivering solutions to issues or challenges that may arise.

Additional Responsibilities:

Our Concierge team are responsible for delivering a multitude of additional tasks, including:

• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine products.
• Be a point of contact for any potential incident or emergency that may occur onsite.
• Manage & store parcels correctly to allow residents to easily access deliveries as required.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

Who we want to join our team

Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Previous Concierge experience would be an advantage.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Day Concierge must be technologically astute.

Personal Characteristics

• Union CoLiving operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Day Concierge is imperative to be available as required to ensure continuous service to residents.

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays

– Holidays are paid on a pro-rata basis which is reflective of hours worked. Day Concierge will receive 28days paid holiday including England & Wales Bank Holidays, pro-rata.

Your Birthday

– We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox

– All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension

– We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events

– We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes

– We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development

– Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance

– The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

we are unable to offer Right to Work Sponsorship

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.