Day Concierge - Belle Vue

Pegasus Homes Limited; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Pension plan

Life Assurance

Discount portal

Refer-a-Friend

Enhanced annual leave

Volunteer days

Health cash plan

Virtual GP

Gym memberships

Job summary

Pegasus Homes Limited in Hampstead, London, is seeking a Day Concierge to deliver a seamless luxury resident experience while balancing high-end hospitality with site safety and operational compliance. You will act as the primary interface for residents, manage access, monitor CCTV, and coordinate with maintenance and service providers to keep facilities at five-star standards.

The role requires strong English communication, GCSE qualifications, and good IT skills; a knowledge of local Hampstead

Qualifications

• GCSE English and Maths at grade C or above.
• Proficient written and verbal English communication.
• Strong IT skills; Google Workspace knowledge is a plus.
• Flexible, well organised, remains calm under pressure.
• Knowledge of Hampstead area and local amenities is advantageous.

Responsibilities

• Interface with residents; foster a warm community atmosphere.
• Advise on local dining, arts, transport, and amenities.
• Oversee on-site safety; patrols, CCTV, access control.
• Monitor M&E systems and perform basic fault troubleshooting.
• Coordinate with sales/management to keep guest facilities 5-star.
• Induct and supervise on-site service providers.
• Maintain logs for health & safety and daily handovers.

Skills

GCSE English

GCSE Maths

Communication skills

IT skills

Local knowledge

Education

GCSE or equivalent

Tools

Google Workspace

Job description

Location Hampstead, London

Hours 38.5 hours per week, 07:00 - 19:00 on a 4 day on/4 day off rota

Package £30,000 per annum + enhanced benefits & rewards

Basis Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have an exciting new opportunity for a Day Concierge to based at Belle Vue, a stunning Hampstead based development of luxurious homes along with pool, stretch studio, roof terrace and residents lounge.

About our role

As Day Concierge, you are the face of our community, ensuring a seamless luxury experience for our residents. You will balance high-end hospitality with rigorous site safety and operational compliance.

Key responsibilities

• Act as the primary interface for residents, fostering a warm community atmosphere while conducting welfare checks and handling sensitive information with professional boundaries.
• Serve as an ambassador for the Hampstead area, providing bespoke recommendations for local amenities such as dining, arts, and transport.
• Lead on-site safety by conducting regular patrols, monitoring CCTV, managing secure access, and acting as the first responder for emergency situations.
• Monitor the building’s M&E (Mechanical & Electrical) systems and perform basic troubleshooting of apartment fixtures to ensure the development runs seamlessly.
• Coordinate with sales, management, and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards.
• Induct and oversee onsite service providers, including housekeeping, landscaping, and maintenance teams.
• Maintain precise logs for health & safety compliance, maintenance reporting, and daily handovers.

Additional information

• You will work on a rota basis of 4 days on, 4 days off with shifts between 07:00 - 19:00 There may be times where you are required to attend training or company related events at site and/or other locations.

• At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).

About you

• Proven experience within a luxury residential property setting

• Educated to GCSE standard grade C or above, or equivalent in Maths and English, or with hospitality / property related vocational qualifications

• Effective written and verbal English communication skills, ensuring all inquiries and administrative tasks are handled with accuracy and professionalism
• Strong IT skills are essential, knowledge of Google Workspace is an advantage
• Well presented and highly professional
• Flexible and well organised with the ability to use initiative and remain calm under pressure
• Knowledge of the local area and events including but not limited to restaurants, theatre scene, parkland, clubs and societies will be highly advantageous
• Experience of working a similar shift pattern is desirable but not essential.

Invested in your wellbeing

At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining our team you will enjoy a comprehensive benefits package.

• Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
• Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
• A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.

Next Steps

Our hiring team personally reviews every application. If your profile is a match, the process typically involves a telephone screening and an online skills assessment. Successful completion of these stages is required for an invite to a final in-person interview.

• Re-applications If you have applied for this role in the last 6 months and were unsuccessful at the screening or assessment stage, we cannot consider a new application at this time.
• Inclusivity We are committed to a fair process. Please let us know if you require any reasonable adjustments at any stage. We will keep you updated throughout your journey.

We’d love to hear from you if you have the skills and experience we’re looking for!

Pegasus Homes is proud to be an equal opportunities employer where everyone is welcome. We are committed to a diverse and inclusive workplace and encourage applications from all sections of the community, regardless of background. Please note that all applicants must have the right to work in the UK.