Day Concierge

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 16,000 - 22,000; Full time

Job summary

Manchester Homeless Services, part of The Salvation Army Lifehouse network, is recruiting a Weekend Day Concierge to join a dedicated team. You will be the first point of contact for residents, visitors and contractors, creating a welcoming, safe and supportive environment across our Lifehouse locations.

The post is permanent, 20 hours per week (Sat 10:00–20:00, Sun 10:00–20:00), with a pay of £13.72 per hour. DBS, right-to-work checks and reference checks apply.

Qualifications

• Knowledge of homeless support needs and safeguarding principles.
• Able to prioritise workload in a busy front-of-house environment.
• Strong communication and courteous attitude with residents and visitors.

Responsibilities

• Provide welcoming front-of-house service and sign in/out as required.
• Handle cash and maintain accurate accounting records.
• Refer queries to the appropriate person or service.
• Operate CCTV in line with training and policy.

Skills

Customer service

Time management

Teamwork

Job description

£13.72 to £13.72 per hour, 13.72 - 13.72

Contract Type:

Permanent

Hours:

Disability Confident:

No

Closing Date:

13/09/2026

About this job

Please note that there are x3 positions available for this roleWorking hours: 20 hours per week (Saturday
10.00am - 8.00pm and Sunday
10.00am - 8.00pm)Interview Date: To be confirmedManchester Homeless Services is a Salvation Army Lifehouse service providing safe, supported accommodation for adults experiencing homelessness across three locations in Manchester: Discovery House: 54 Every Street, Manchester, M4 7DN, Independence House: 120 Barmouth Street, Manchester, M11 3TB, Endeavour House: 235 Broom Lane, Manchester, M19 3LZTogether, these services provide accommodation and tailored support for men and women aged 18 and over who are experiencing homelessness.

The service includes one 10 bed centre and two 15-bed centres, offering a safe and stable environment where residents can begin rebuilding their lives and work towards greater independence.At Manchester Homeless Services, we take a person-centred approach, supporting individuals with a wide range of needs.

Our dedicated team works alongside residents to help them access housing, healthcare, employment and training opportunities, while also promoting wellbeing, social inclusion, and independent living skills.

Our aim is to empower people to overcome the challenges that have led to homelessness and move forward positively.We are looking to recruit a Weekend Day Concierge, internally known within The Salvation Army as a Day Concierge, to join our committed and supportive team.

As the first point of contact for residents, visitors, contractors, and external professionals, you will play a vital role in creating a welcoming, safe, and supportive environment across our Lifehouse services.Key responsibilities:Understand and work within the Mission and Values of The Salvation Army, always acting in a professional and ethical manner when representing the organisation.Provide a welcoming front-of-house service to clients and visitors, ensuring they are signed in or out where required and that queries are handled in a professional and friendly way.Refer clients, visitors and other enquiries to the appropriate person or service where necessary.Handle cash and ensure that all accounting records are accurately maintained.Handle incoming telephone calls and mail appropriately.Use the CCTV system, following appropriate training, in line with organisational policy.Work as part of the wider team to help ensure a positive experience at Manchester Homelessness Services.

The successful candidate will have:Knowledge of the main support needs commonly experienced by people who are homeless or vulnerable.Motivation to support vulnerable clients to achieve focused and positive life outcomes.The ability to work within the Christian ethos of The Salvation Army.Good customer service and time management skills, with the ability to prioritise workload effectively.The ability to work successfully both independently and as part of a team.The ability to work in a busy environment and remain solution focused.A friendly, approachable, professional and committed to ensuring that clients, visitors and colleagues receive a positive experience when accessing Manchester Homelessness Services.

Appointment will be subject to satisfactory references, a criminal record check (Enhanced with barred list DBS Disclosure check for the adult workforce) and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).