ITIL & Infrastructure Lead — Cross-Island, On-Call

Channel Islands Co; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Co-operative House is seeking an experienced ITIL Support and Infrastructure Manager to lead IT support and infrastructure operations across Jersey and Guernsey. You will combine hands-on technical expertise with people leadership, incident coordination and strong service-management practice.

You will ensure reliable, secure and recoverable technology services while developing clear, consistent and continually improving ways of working across incident, problem and change management.

Qualifications

• Experience leading IT support and infrastructure teams.
• Strong incident, problem and change management experience.
• Excellent communication with technical and non-technical audiences.

Responsibilities

• Lead day-to-day IT support and infrastructure activities across Jersey and Guernsey.
• Manage and develop the IT support team, set priorities and processes.
• Oversee work allocation, recruitment, performance and development.
• Act as expert across infrastructure, cloud, network, endpoints and service management.
• Coordinate incident diagnosis, escalation and resolution per procedures.
• Plan maintenance, patching, backup, disaster recovery and service improvements.

Skills

ITIL

Leadership

Incident coordination

Service management

Cloud/network knowledge

Communication

Tools

Microsoft 365

Azure

Active Directory/Entra ID

Meraki networking

MDM

Backups & recovery

Job description

Co-operative House is seeking an experienced ITIL Support and Infrastructure Manager to lead IT support and infrastructure operations across Jersey and Guernsey. You will combine hands-on technical expertise with people leadership, incident coordination and strong service-management practice.

You will ensure reliable, secure and recoverable technology services while developing clear, consistent and continually improving ways of working across incident, problem and change management.