Infrastructure Engineer – Hybrid & Cloud Ops

JT Global Enterprise; St Peter Port; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

24 days holiday

Out of hours allowance

Health & Dental Insurance

Pension Scheme

Bonus Scheme

Staff services discount

Job summary

JT Global Enterprise in Guernsey is seeking an experienced Infrastructure Engineer to support, maintain and develop critical infrastructure services across our enterprise environment.

You will work hands-on across server, virtualization, storage and security, taking ownership of incidents, changes and continuous improvement while collaborating with Infrastructure, Networks and Service Management teams.

Qualifications

• Proven experience supporting enterprise infrastructure environments.
• Strong knowledge of Microsoft Windows Server environments.
• Experience with Linux operating systems.
• Knowledge of Active Directory and related Microsoft infrastructure services.
• Experience with virtualization technologies, particularly VMware.
• Understanding of enterprise server, compute and storage technologies.
• Familiarity with backup, recovery, monitoring and alert management platforms.
• Exposure to Microsoft Azure and hybrid infrastructure environments.
• Understanding of infrastructure security, vulnerability remediation and lifecycle management practices.
• Knowledge of IT Service Management processes, including Incident, Request, Problem and Change Management, ideally within an ITIL-based environment.

Responsibilities

• Provide day-to-day operational support across infrastructure services.
• Investigate, diagnose and resolve infrastructure-related incidents and service requests.
• Take ownership of technical issues through to resolution, including escalation where appropriate.
• Support infrastructure changes, maintenance activities and planned technical works.
• Troubleshoot complex issues across server, virtualisation, storage and associated technologies.
• Collaborate with internal technical teams and third-party suppliers to deliver effective outcomes for customers.
• Maintain accurate records, documentation and knowledge articles within service management systems.
• Ensure operational activities are completed in line with governance, change control and agreed processes.
• Support problem management activities and identify opportunities to improve service reliability and efficiency.
• Contribute to the continuous development and improvement of infrastructure services and customer environments.

Skills

Windows Server

Linux

Active Directory

VMware

Azure

ITIL

Security clearance

On-call readiness

Tools

Backup solutions

Monitoring tools

Change management systems

Job description

JT Global Enterprise in Guernsey is seeking an experienced Infrastructure Engineer to support, maintain and develop critical infrastructure services across our enterprise environment.

You will work hands-on across server, virtualization, storage and security, taking ownership of incidents, changes and continuous improvement while collaborating with Infrastructure, Networks and Service Management teams.