Data & Performance Leader for Facilities

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

ISS Facilities Services in Birmingham is seeking a Data and Performance Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.

The role ensures high-quality, accurate data for strategic decision-making, service improvement, and organisational performance across the contract. You will drive reports to senior leadership and oversee data governance and CAFM integrations.

Qualifications

• Experience of MAS.
• Advanced Excel skills.
• Strong data analysis skills with excellent attention to detail.
• Proven experience in performance management, data analysis, or business intelligence.
• Experience working with KPIs, targets, and performance frameworks.
• Strong stakeholder management and communication skills.
• Ability to interpret complex datasets and present findings to a range of audiences.
• CAFM and Facilities Management (FM) experience.
• Power BI experience.
• API integration experience.

Responsibilities

• Develop and maintain regular operational performance reports across the contract.
• Monitor performance trends, identifying risks, issues, and opportunities for improvement.
• Produce performance reports for senior leadership, boards, and stakeholders.
• Conduct advanced data analysis and translate complex findings into clear, actionable insights.
• Oversee data collection, validation, governance, and work order reconciliation activities.
• Manage and optimise data systems, reporting tools, dashboards, and CAFM integrations.
• Collaborate with internal and external stakeholders to understand reporting requirements and provide expert data advice.
• Promote best practice in data literacy, performance management, and continuous service improvement.

Skills

MAS

Advanced Excel

Data analysis

Performance management

KPIs

Stakeholder management

Data interpretation

Power BI

API integration

Tools

CAFM systems

Job description

ISS Facilities Services in Birmingham is seeking a Data and Performance Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.

The role ensures high-quality, accurate data for strategic decision-making, service improvement, and organisational performance across the contract. You will drive reports to senior leadership and oversee data governance and CAFM integrations.