Data Operations Executive

Prostatecanceruk; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Prostate Cancer UK is seeking a Data Operations Executive to join their Data Import Team. This role involves managing data imports, ensuring data quality, and supporting customer interactions. The ideal candidate will have experience with CRM systems and a proactive approach to problem-solving. This is a fixed-term position for 12 months, offering a competitive benefits package and the opportunity to contribute to a vital cause.

Benefits

Generous leave entitlements

Development day each month

Enhanced contributory pension scheme

Life insurance and group income protection

Health Cash Plan

Discounted gym membership

Loans for season tickets or cycles

Qualifications

• Experience working with a CRM database, ideally Raiser’s Edge.
• Excellent attention to detail and ability to manage high volumes of work.
• Good communicator, able to explain technical information clearly.

Responsibilities

• Handle large data imports and manage queries from various sources.
• Ensure data quality through regular housekeeping and compliance with GDPR.
• Support positive customer experiences by maintaining information flow.

Skills

Attention to detail

Customer communication

Problem-solving

Time management

Education

Experience with CRM databases

Understanding of Gift Aid

Tools

Raiser’s Edge

ImportOmatic

Message Broker ETL

Job description

Fixed term (12 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Data Operations Executive to join our Data Import Team in our wider Customer Engagement and Experience Team. This role is an integral part of the team who support the important work of the organisation as well as representing and delivering value to all our audiences, both internal and external.

In this role, you’ll get involved in a variety of important database activities — from handling large data imports and automated routines, working with personal and financial data, to making sure customer relationships are maintained by managing queries and interactions from different sources. You’ll be responsible for coding, resolving and importing bulk data exceptions into our Raiser’s Edge database using tools such as Message Broker ETL and ImportOmatic, as well as managing ad hoc manual data imports from platforms like Just Giving, Benevity and Everyclick.

You’ll use our CRM and other platforms to work with live data from our donors and supporters. This includes monitoring data feeds, downloading and uploading regular data files, and reporting any issues to the Data Import Manager. You’ll also play an active part in maintaining and improving data quality through regular housekeeping, data cleansing and updates, helping to ensure everything’s accurate, consistent and compliant with GDPR, Gift Aid regulations and internal policies.

As a key link between the Customer Experience Team and the database team, you’ll support positive customer experiences and help keep information flowing smoothly across the organisation. You’ll also assist with internal data requests, contribute to wider organisational projects and provide training and guidance on database processes to team members and other staff.

This role is fixed term for 12 months covering maternity leave.

What we want from you

We’re looking for a Data Operations Executive with good customer communications and a positive, proactive approach to team activities, problem-solving and time management.

Ideally, you’ll have experience working with a CRM database — Raiser’s Edge would be a bonus — and be confident inputting, processing and managing data accurately. Experience with import utilities like ImportOmatic or similar tools, along with an understanding of income processing and Gift Aid, would be an advantage. You’ll also have excellent attention to detail and be used to handling high volumes of work while maintaining accuracy and focus.

A good communicator, you’ll be confident explaining technical or data-related information to a range of audiences in a clear and professional way, both in writing and over the phone.

You’ll work closely with our experienced data professionals on exciting projects using new technology and digital channels, taking responsibility for daily and weekly activities while contributing to new initiatives and business objectives. A good team player, you’ll also be able to work on your own initiative.

You’ll help us to achieve our ambitious performance goals within the team, and as an organisation, supporting and improving the lives of all of those affected by or at risk of prostate cancer.

If you’re organised, good with data and enjoy working as part of a team, we’d love to hear from you!

Why work with us?

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We’ll support you to develop your skills and expertise.

We offer a competitive benefits package, including:

• Generous leave entitlements that increase with service
• One ‘development day’ a month to use for training or personal development
• Enhanced contributory pension scheme
• Life insurance and group income protection
• Health Cash Plan
• Life and wellbeing advice and support via our Employee Assistance Programme
• Discounted gym membership and high street shopping discounts
• Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Our people networks

We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:

• Pride – A safe space where LGBTQ+ colleagues — and our allies — can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people
• Mind & Body – Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness
• Culture Club – Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Wellbeing and hybrid working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.

Each of our teams has a team agreement outlining when and how often we’re expected to be in our London Bridge office. We’re very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs.

For this role, we would expect the successful candidate to be coming into the London office one day per month.

Next steps

For more information on the role, please download our job description (job profile document) and read through ‘How to apply’ section (below), sharing the key points to refer to in your application and clickapply.

The closing date is Sunday 1 st June 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday9 th June 2025.

How to apply

To complete your application, you’ll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the ‘STAR ’ technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.

PART ONE

Please address the core/essential skills, experience and competencies required using real examples where possible and tell us in what ways you are a good match for the role.

This provides you with a great opportunity to showcase your knowledge, skills and experiences with the most important aspects of this role which will be used in reviewing and shortlisting applications:

• Excellent prioritisation and decision-making skills, able to work to tight deadlines with changing priorities.
• An excellent communicator – who’s confident and good at communicating complex technical information to general audiences
• Excellent attention to detail and experience in dealing with high volumes of work.
• Experience of working with a CRM database (ideally Raiser’s Edge) and inputting data accurately.
• Ability to identify and implement improvements to processes and ways of working.

PART TWO

Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.

This provides you with a great opportunity to further support your application, showcase your understanding of the role and how you feel you’ll be able to contribute to the success of Prostate Cancer UK.

Apply via the apply now link at the top and bottom of this page where you’ll be taken through to our career portal.

Got a question? Please let us know if you have any accessibility requirements or any other questions – we’re here to help: [e-mail]

We look forward to receiving your application!

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.