Salesforce & Systems Administrator - NPSP Expert

HTB Group Recruitment; Greater London; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme contributions

Employee Assistance Programme

Medicash plan

Enhanced parental leave

Training and development

Job summary

Alpha International seeks a Salesforce Platform Administrator to own and optimise the core Salesforce instance and associated systems (Campaign Monitor, FormAssembly, Conga). You’ll work with stakeholders to translate needs into practical, scalable solutions while ensuring data quality and governance across platforms.

The role combines hands-on configuration with change management, system integration, and performance monitoring to deliver trusted, business-ready outcomes.

Qualifications

• 2-5 years hands-on Salesforce administration experience.
• Experience administering Salesforce in an environment with multiple connected systems and integrations.
• Proven track record gathering requirements from business stakeholders to deliver practical solutions.
• Familiarity with Salesforce Nonprofit Success Pack (NPSP) including household accounts, donation and recurring gift management, data import tooling.
• Nice-to-have: Form Assembly, Conga, Campaign Monitor integrations.

Responsibilities

• Administer Salesforce, Campaign Monitor, and related systems including users, permissions, security, and access controls.
• Design, build, and maintain Salesforce functionality and automation aligned with business needs.
• Translate requirements into well-scoped Salesforce solutions and provide technical design input.
• Administer integrations with finance, fundraising, events, giving, and communications systems and troubleshoot data issues.
• Collaborate with Head of CRM on scoping and implementing new system integrations.
• Monitor data quality and develop reports and dashboards to track issues and needs.
• Provide user training, guidance, and change management support for platform adoption.
• Maintain clear documentation of changes and development decisions.
• Coordinate and support user acceptance testing and CRM governance for releases.

Skills

Salesforce administration

Stakeholder collaboration

Documentation

Change management

Data governance

Tools

FormAssembly

Conga

Campaign Monitor

Job description

Alpha International seeks a Salesforce Platform Administrator to own and optimise the core Salesforce instance and associated systems (Campaign Monitor, FormAssembly, Conga). You’ll work with stakeholders to translate needs into practical, scalable solutions while ensuring data quality and governance across platforms.

The role combines hands-on configuration with change management, system integration, and performance monitoring to deliver trusted, business-ready outcomes.