Data, Insight and Development Lead

Totalwellnessacupuncture; Bradford; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Bradford and Airedale Citizens Advice & Law Centre seeks a curious and analytical Business Analyst to lead data, insight and development efforts. You will turn information from multiple systems into accessible dashboards and insights to support service improvement and strategic decisions.

The role focuses on turning operational data into actionable intelligence, working with staff, managers and partners to identify needs, document requirements, and implement effective data solutions that help

Responsibilities

• Lead development and continuous improvement of data, insight and reporting systems.
• Translate data from case management, telephony, digital and other systems into clear reports and dashboards.
• Collaborate with operational teams, management and developers to define practical requirements for new tools and ways of working.
• Support improvement projects from discovery through delivery, including testing, documentation and evaluation.
• Bridge gaps between staff and technical teams to ensure data solutions address real needs.

Job description

Hours: 37 per week (part timemin 25 hours considered)

Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face and over the phone.

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and experiencing personal debt. Our teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.

Join our Team!

We're looking for a curious and analytical Business Analyst to join our team and help us understand how our services work, where they can work better, and how technology and data can support the tens of thousands of people who come to us for help each year.

About the Role

To lead the development and continuous improvement of the organisation’s data, insight and reporting systems, ensuring that information is used effectively to improve services, demonstrate impact and support strategic decision-making.

As our Data, Insight and Development Lead, you will work alongside operational colleagues, management and development teams, the postholder will combine data analysis with business analysis and service improvement. They will work with colleagues, partners and other stakeholders to understand needs, map processes, identify problems and opportunities, and define practical requirements before new systems, tools or ways of working are developed.

The role will turn information from case management, telephony, digital and other systems into clear, accessible reports, dashboards and insights. These will help staff, managers, trustees, funders, commissioners, Citizens Advice and external partners understand service performance, client outcomes, emerging needs, risks, gaps and opportunities.

The postholder will act as a bridge between operational teams and developers, ensuring that technology and data solutions address genuine user and organisational needs. They will support improvement projects from discovery through to delivery, including consultation, requirements gathering, testing, documentation, implementation and evaluation, helping new ways of working become embedded and effective.

Other organisations may call this role Business Analyst, Business Improvement Officer, Insight & Improvement Analyst, Service Design Analyst, or Systems Analyst.

The role will also strengthen the organisation’s Research and Campaigns work by identifying emerging issues affecting clients and producing robust evidence to influence local and national policy.

Through this work, the postholder will help establish data as a strategic organisational asset and promote a culture of curiosity, collaboration, continuous improvement, evidence-based decision-making and organisational learning.

To view the Job Description and Personnel Specification visit our website.

Closing date:- 9.00 am 5th October 2026.

Interview date:- Monday 19th October 2026 (in person).