Data, Insight and Management Information Officer

Citizens Advice BANES; St Leonards; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

31 days annual leave including bankhol

Training and development opportunities

Job summary

Citizens Advice BANES is seeking a Data, Insight and Management Information Officer to lead on performance reporting, data quality and service intelligence within our Crisis Payments Service. You will transform data into actionable insight, produce reports, analyse trends and develop dashboards to improve service delivery.

The role requires strong Excel and data analysis skills, the ability to interpret complex information and communicate findings clearly, and knowledge of GDPR.

Qualifications

• Experience producing management information and performance reports.
• Strong Excel and data analysis skills.
• Ability to interpret complex information and communicate findings clearly.
• Understanding of GDPR and information governance requirements.
• Excellent attention to detail.
• Ability to identify trends, risks and opportunities from data.

Responsibilities

• Producing management information and performance reports.
• Maintaining and validating service data.
• Developing dashboards and reporting tools.
• Analysing trends, outcomes and service demand.
• Supporting quality assurance and fraud prevention activity.
• Presenting insights to managers, partners and commissioners.
• Supporting operational delivery during periods of high demand.

Skills

Excel

Data analysis

Reporting

Tools

Power BI

Job description

Data, Insight and Management Information Officer

Salary £34,000 per annum, pro-rata if part time

Turn data into insight that changes lives

Citizens Advice 1066 is looking for a Data, Insight and Management Information Officer to lead on performance reporting, data quality and service intelligence within our Crisis Payments Service.

This is an exciting opportunity for someone who enjoys working with data and using insight to improve services. You'll produce reports, analyse trends, develop dashboards and help ensure that vital support reaches the people who need it most.

What you'll be doing

• Producing management information and performance reports
• Maintaining and validating service data
• Developing dashboards and reporting tools
• Analysing trends, outcomes and service demand
• Supporting quality assurance and fraud prevention activity
• Presenting insights to managers, partners and commissioners
• Supporting operational delivery during periods of high demand

We're looking for someone who:

• Has experience producing management information and performance reports
• Has strong Excel and data analysis skills
• Can interpret complex information and communicate findings clearly
• Understands GDPR and information governance requirements
• Has excellent attention to detail
• Can identify trends, risks and opportunities from data

Experience with Power BI, public sector reporting or advice sector services would be advantageous.

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Training and development opportunities