Data, Insight and Development Lead

BRADFORD CAB; Bradford; On-site; GBP 40,000 - 56,000; Full time

Job summary

Bradford and Airedale Citizens Advice & Law Centre is seeking a Business Analyst to lead the organisation’s data, insight and reporting capabilities. You will turn data from case management, telephony and digital systems into actionable reports and dashboards to help staff, managers and funders understand service performance and client outcomes.

The role combines data analysis with business analysis and service improvement, working with operational teams and developers to turn needs into

Qualifications

• Lead development and continuous improvement of the organisation’s data, insight and reporting systems.
• Combine data analysis with business analysis and service improvement.
• Gather practical requirements before new systems, tools or ways of working are developed.

Responsibilities

• Turn information from case management, telephony, digital and other systems into clear, accessible reports, dashboards and insights.
• Act as a bridge between operational teams and developers to ensure solutions address genuine needs.
• Support improvement projects from discovery through to delivery, including testing and evaluation.

Skills

Data analysis

Business analysis

Stakeholder engagement

Reporting

Dashboards

Job description

Hours: 37 per week (part timemin 25 hours considered)

Bradford and Airedale Citizens Advice &Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face and over the phone.

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and experiencing personal debt. Our teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.

Join our Team!

We're looking for a curious and analytical Business Analyst to join our team and help us understand how our services work, where they can work better, and how technology and data can support the tens of thousands of people who come to us for help each year.

About the Role

To lead the development and continuous improvement of the organisation’s data, insight and reporting systems, ensuring that information is used effectively to improve services, demonstrate impact and support strategic decision-making.

As our Data, Insight and Development Lead, you will work alongside operational colleagues, management and development teams, the postholder will combine data analysis with business analysis and service improvement. They will work with colleagues, partners and other stakeholders to understand

needs, map processes, identify problems and opportunities, and define practical requirements before new systems, tools or ways of working are developed.

The role will turn information from case management, telephony, digital and other systems into clear, accessible reports, dashboards and insights. These will help staff, managers, trustees, funders, commissioners, Citizens Advice and external partners understand service performance, client outcomes, emerging needs, risks, gaps and opportunities.

The postholder will act as a bridge between operational teams and developers, ensuring that technology and data solutions address genuine user and organisational needs. They will support improvement projects from discovery through to delivery, including consultation, requirements gathering, testing, documentation, implementation and evaluation, helping new ways of working become embedded and effective.

Other organisations may call this role Business Analyst, Business Improvement Officer, Insight & Improvement Analyst, Service Design Analyst, or Systems Analyst.

The role will also strengthen the organisation’s Research and Campaigns work by identifying emerging issues affecting clients and producing robust evidence to influence local and national policy.

Through this work, the postholder will help establish data as a strategic organisational asset and promote a culture of curiosity, collaboration, continuous improvement, evidence-based decision-making and organisational learning.

Closing date:- 9.00 am 5th October 2026

Interview date:- Monday 19th October 2026 (in person)