Data Editor (Hybrid) - Rankings & Data Analysis

Times Higher Education; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Times Higher Education is seeking a proactive Data Editor to support the Data Delivery Managers and capability lead for the THE Rankings on a fixed-term basis for seven months. The role is Hybrid, with 1–2 days per week in the office, and a salary of £32,000 per year.

You will oversee data quality, manage data collection tasks, assist with submission engagement, validation of institutions, and support testing of the data collection portal while collaborating with a global team.

Qualifications

• Degreed educated.
• Proficient in MS Office (Word, Excel, PowerPoint) and other office software.
• Experience in improving data quality and data cleansing.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Excellent attention to detail and a high level of accuracy.
• Excellent communication and time management skills.
• Strong administrative skills and ability to work in a busy office environment.
• Strong drive, self-motivated with ability to work independently and in a team.
• Able to meet deadlines in a fast-moving environment.
• Strong problem-solving and decision-making abilities.
• Willingness to roll up sleeves and do what needs to be done to get the job done.

Responsibilities

• Oversee and maintain the mailbox for Rankings within provided SLA, escalate cases where required to Capability lead.
• Resolve customer queries and complaints; determine cause, propose best solutions, expedite corrections, and confirm resolution by phone and email.
• Update and maintain the data collection CRM with high efficiency and accuracy.
• Assist in submission engagement cycle and validation process of institutions.
• Monitor progress and provide progress reports to Data capability lead.
• Maintain records of customer interactions, process accounts, and file documents.
• Assist in gathering and researching data and validating data across data sources.
• Assist with portal testing for the data collection portal launch.
• Assist with team training and support, boost team morale during the data collection cycle.
• Support ranking activities with prior and post-launch tasks.

Skills

MS Office Suite

Data cleansing

Time management

Attention to detail

Communication

Administrative skills

Deadline oriented

Problem solving

Hands-on approach

Second language (desirable)

Education

Degree holder

Job description

Times Higher Education is seeking a proactive Data Editor to support the Data Delivery Managers and capability lead for the THE Rankings on a fixed-term basis for seven months. The role is Hybrid, with 1–2 days per week in the office, and a salary of £32,000 per year.

You will oversee data quality, manage data collection tasks, assist with submission engagement, validation of institutions, and support testing of the data collection portal while collaborating with a global team.