Data-Driven Head of Student Retention & Growth

Higher Ed Partners; St Albans; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Higher Ed Partners in the United Kingdom is seeking a data-driven, commercially minded Student Success Manager to lead and shape our student retention strategy, driving progression, reducing attrition, and maximizing student lifetime value across the full learner journey.

This high-impact leadership role uses insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.

Qualifications

• Proven hands-on experience in retention, lifecycle management, or customer success.
• Strong track record of improving retention and progression through data-led strategies.
• Experience leading high-performing teams and cross-functional initiatives.

Responsibilities

• Lead and shape student retention strategy across the learner journey.
• Drive progression, reduce attrition, and maximise student lifetime value.
• Use insight, analytics, automation, and AI to solve complex challenges and influence business growth.

Skills

Retention strategy

Lifecycle management

Data-driven decisions

Leadership

Cross-functional collaboration

AI analytics mindset

Tools

CRM systems

Automation platforms

Multi-channel engagement

Job description

Higher Ed Partners in the United Kingdom is seeking a data-driven, commercially minded Student Success Manager to lead and shape our student retention strategy, driving progression, reducing attrition, and maximizing student lifetime value across the full learner journey.

This high-impact leadership role uses insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.