Retention Manager

Growth & Company; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic DTC brand in the United Kingdom is seeking a Retention Manager to enhance customer retention strategies. The successful candidate will analyze the customer journey, lead email and CRM strategies, and work collaboratively across teams to improve customer engagement. Ideal candidates will possess strong analytical skills, a customer-centric mindset, and creativity in problem-solving. This full-time role at mid-senior level offers an exciting opportunity to make a significant impact in a growing company within the retail industry.

Qualifications

• Experience in data-driven decision making is crucial.
• Ability to understand customer needs and motivations.
• Collaborative mindset and willingness to support the team.

Responsibilities

• Analyze the customer journey and segment customer groups.
• Work on strategy to enhance customer touchpoints.
• Lead email & CRM strategy and implementation.
• Be the voice of the customer within the organization.

Skills

Strong analytical skills

Customer-obsessed mindset

Attention to detail

Problem-solving skills

Creativity

Curiosity

Teamwork

Job description

Base pay range

We're working with one of Europe's fastest-growing DTC brands, and they're looking for a Retention Manager to join them!

If you love diving into data and coming up with creative ways to delight, engage and retain customers, this could be the perfect next step for you.

Your role will involve:

• Looking holistically at the end-to-end customer journey, segmenting various customer groups and consistently finding ways to increase LTV
• Working with the wider team on strategy and how you can improve upon the various touchpoints
• Acting as the true voice of the customer - understanding their needs, motivations, and challenges
• Leading their email & CRM strategy and implementation

And more!

Their ideal profile:

• You have strong analytical skills and a love of data-driven decision making
• You come with a genuinely customer-obsessed mindset
• You've got sharp attention to detail with strong problem-solving skills
• You are creative, curious, and have a bias for action
• You have a team-first approach - you collaborate, challenge, support, and elevate those around you

If this sounds like a role you can't miss out on, then send over your latest CV and we’ll be in touch if you look like a good fit.

Seniority level

Mid-Senior level

Employment type

Full‑time

Job function

Marketing

Industries

Retail, Consumer Services, and Wellness and Fitness Services