Student Success Manager

Higher Ed Partners; St Albans; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Higher Ed Partners in the United Kingdom is seeking a data-driven, commercially minded Student Success Manager to lead and shape our student retention strategy, driving progression, reducing attrition, and maximizing student lifetime value across the full learner journey.

This high-impact leadership role uses insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.

Qualifications

• Proven hands-on experience in retention, lifecycle management, or customer success.
• Strong track record of improving retention and progression through data-led strategies.
• Experience leading high-performing teams and cross-functional initiatives.

Responsibilities

• Lead and shape student retention strategy across the learner journey.
• Drive progression, reduce attrition, and maximise student lifetime value.
• Use insight, analytics, automation, and AI to solve complex challenges and influence business growth.

Skills

Retention strategy

Lifecycle management

Data-driven decisions

Leadership

Cross-functional collaboration

AI analytics mindset

Tools

CRM systems

Automation platforms

Multi-channel engagement

Job description

Location: Hybrid 3 days on site in St Albans

At HEP, we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.

We’re looking for a data-driven, commercially minded Student Success Manager to lead and shape our student retention strategy, driving progression, reducing attrition, and maximising student lifetime value across the full learner journey.

This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.

We’re looking for someone with:

Proven hands-on experience in retention, lifecycle management, or customer success

A strong track record of improving retention and progression through data-led strategies Strong commercial acumen and analytical capability with that innovative approach.

Experience leading high-performing teams and cross-functional initiatives.

Expertise in CRM systems, automation, and multi-channel engagement strategies.

At HEP, our values drive everything we do:

If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.

HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.