Global Retention & Experience Lead

International Schools Partnership Limited; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Professional development opportunities

Health benefits

Flexible working arrangements

Job summary

A leading international education organization in the United Kingdom is seeking a Retention Manager to develop and monitor retention strategies that enhance student and family loyalty across its schools. The role requires a minimum of 5 years in customer retention or experience, analytical capabilities, and exceptional stakeholder management skills. The successful candidate will lead initiatives aimed at improving retention rates and work collaboratively with school leadership. This position offers the chance to create impactful changes within the education sector.

Qualifications

• Minimum 5 years of professional experience in Customer Retention or Customer Experience.
• Proven ability to analyze data to improve operational performance.
• Excellent communication and stakeholder management skills.
• Experience in designing customer journey programmes.
• Proficiency in School Management Systems for reporting and tracking.

Responsibilities

• Execute and optimize a group-wide retention plan.
• Develop best practices for student/family lifecycle events.
• Analyze retention data and manage predictive indicators.
• Map and optimize post-enrolment family journey.
• Drive accountability for retention performance across schools.

Skills

Customer Retention

Customer Loyalty

Customer Experience (CX)

Analytical Skills

Stakeholder Management

Communication Skills

Project Management

Education

Degree in relevant field

Project management certification

Tools

iSAMS

HubSpot

Job description

A leading international education organization in the United Kingdom is seeking a Retention Manager to develop and monitor retention strategies that enhance student and family loyalty across its schools. The role requires a minimum of 5 years in customer retention or experience, analytical capabilities, and exceptional stakeholder management skills. The successful candidate will lead initiatives aimed at improving retention rates and work collaboratively with school leadership. This position offers the chance to create impactful changes within the education sector.