Data-Driven Digital Customer Lifecycle Campaigns Lead

Soldo Italy; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Private healthcare

Flexible working (WFH / Marylebone)

60 days work anywhere

25 days + holidays + birthday + Xmas/N

£500 learning budget

Employee Assistance Programme

Job summary

We’re hiring a Digital Customer Success Campaigns Manager in London to lead data-driven customer lifecycle campaigns for our self-serve base. Reporting to the Director of Digital Customer Engagement, you’ll own strategic planning and orchestration across Marketing, Product, Sales, Support and Financial Services.

Join Soldo for private healthcare, flexible working (home or Marylebone), 60 days to work anywhere, 25 days off plus holidays, mentoring and a £500 learning budget, plus an Employee

Qualifications

• A proactive, hands-on mindset with a focus on strategic value creation.
• Passion to deliver best‑in‑class customer engagement.
• Hands-on experience using customer success platforms (e.g. Planhat or similar).
• Hands-on experience using marketing automation/engagement platforms (Salesforce, Intercom, Zendesk).
• Experience defining customer lifecycle campaigns in a SaaS or digital environment.
• Strong understanding of customer segmentation and personalisation.
• Ability to manage multiple campaigns cross-functionally with Marketing, Product, Data and Customer teams.
• Ability to analyse campaign performance data and translate insights into actions.
• Experience delivering measurable impact on activation, retention, expansion.
• Passion to deliver best-in-class customer experience.

Responsibilities

• Strategic Campaign Management.
• Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services.

Skills

Strategic mindset

Ownership

Customer engagement

Campaign management

Data analysis

SaaS experience

Tools

Planhat

Salesforce

Intercom

Zendesk

Job description

We’re hiring a Digital Customer Success Campaigns Manager in London to lead data-driven customer lifecycle campaigns for our self-serve base. Reporting to the Director of Digital Customer Engagement, you’ll own strategic planning and orchestration across Marketing, Product, Sales, Support and Financial Services.

Join Soldo for private healthcare, flexible working (home or Marylebone), 60 days to work anywhere, 25 days off plus holidays, mentoring and a £500 learning budget, plus an Employee