Digital Customer Success Campaigns Manager

Soldo Italy; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Private healthcare

Flexible working (WFH / Marylebone)

60 days work anywhere

25 days + holidays + birthday + Xmas/N

£500 learning budget

Employee Assistance Programme

Job summary

We’re hiring a Digital Customer Success Campaigns Manager in London to lead data-driven customer lifecycle campaigns for our self-serve base. Reporting to the Director of Digital Customer Engagement, you’ll own strategic planning and orchestration across Marketing, Product, Sales, Support and Financial Services.

Join Soldo for private healthcare, flexible working (home or Marylebone), 60 days to work anywhere, 25 days off plus holidays, mentoring and a £500 learning budget, plus an Employee

Qualifications

• A proactive, hands-on mindset with a focus on strategic value creation.
• Passion to deliver best‑in‑class customer engagement.
• Hands-on experience using customer success platforms (e.g. Planhat or similar).
• Hands-on experience using marketing automation/engagement platforms (Salesforce, Intercom, Zendesk).
• Experience defining customer lifecycle campaigns in a SaaS or digital environment.
• Strong understanding of customer segmentation and personalisation.
• Ability to manage multiple campaigns cross-functionally with Marketing, Product, Data and Customer teams.
• Ability to analyse campaign performance data and translate insights into actions.
• Experience delivering measurable impact on activation, retention, expansion.
• Passion to deliver best-in-class customer experience.

Responsibilities

• Strategic Campaign Management.
• Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services.

Skills

Strategic mindset

Ownership

Customer engagement

Campaign management

Data analysis

SaaS experience

Tools

Planhat

Salesforce

Intercom

Zendesk

Job description

Digital Customer Success Campaigns Manager

London, United Kingdom | Posted on 29/04/2026

Soldo is here to change the way businesses spend, for thebetter. So every employee, department, and team is more productive andsuccessful at work. Soldo connects company cards with a powerful managementplatform so finance teams can distribute money instantly, while staying incontrol of who spends, how much, where, and on what. With Soldo, budgeting,payments, reporting and reconciliation are simple and efficient.

We’re both a financial services and a software company andone of Europe’s fastest growing fintech companies. Operating in the UK, Italyand Ireland, we’re over 350 employees (from 26 nationalities) strong.

We’re a place where anyone can thrive. We’re all about doingthe right things for the right reasons, high standards, ambition, drive andfocus.

What’s in it for you

• Privatehealthcare for you and your family
  
• Flexibleworking options including working from home or our Marylebone office
  
• 60days’ work anywhere, even outside the UK if you want
  
• 25days off a year, plus public holidays as well as Christmas Eve and NewYears' Eve, 2 volunteering days and an extra day off on your birthday
  
• Genuinecareer development opportunities, including our mentoring scheme, your ownannual £500 learning budget
  
• EmployeeAssistance Programme and wellbeing portal
  

The role

We’re hiring aDigital Customer Success CampaignsManagerto join our digital customer engagement team. Reporting to theDirector of Digital Customer Engagement, this role will be responsible forstrategic planning and orchestration of data-driven customer lifecyclecampaigns, across our self-serve customer base.

Key responsibilities:

• StrategicCampaign Management
  
• Cross-FunctionalCollaboration with Marketing, Product, Sales, Support & FinancialServices
  

Must have:

• Aproactive, hands-on mindset with a strong focus on strategic valuecreation, sense of ownership and drive for continuous improvement.
  
• Apassion to deliver best‑in‑class customer engagement.
  
• Hands‑onexperience using customer success platforms (e.g. Planhat or similar).
  
• Hands‑onexperience using marketing automation and/or engagement platforms (e.g.Salesforce, Intercom, Zendesk or similar).
  
• Experiencedefining customer lifecycle campaigns and programmes, ideally in a SaaS ordigital business environment.
  
• Strongunderstanding of customer segmentation, targeting and personalisation.
  
• Abilityto manage and orchestrate multiple campaigns or initiatives, workingcross‑functionally across Marketing, Product, Data and Customer teams.
  
• Abilityto analyse campaign performance data and translate insights intoactionable improvements.
  
• Experiencedelivering measurable impact across customer lifecycle metrics (e.g.activation, retention, expansion).
  
• Apassion to deliver best‑in‑class customer experience and customerengagement.