Data-Driven CRM & Retention Lead

Growth & Company; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic DTC brand in the United Kingdom is seeking a Retention Manager to enhance customer retention strategies. The successful candidate will analyze the customer journey, lead email and CRM strategies, and work collaboratively across teams to improve customer engagement. Ideal candidates will possess strong analytical skills, a customer-centric mindset, and creativity in problem-solving. This full-time role at mid-senior level offers an exciting opportunity to make a significant impact in a growing company within the retail industry.

Qualifications

• Experience in data-driven decision making is crucial.
• Ability to understand customer needs and motivations.
• Collaborative mindset and willingness to support the team.

Responsibilities

• Analyze the customer journey and segment customer groups.
• Work on strategy to enhance customer touchpoints.
• Lead email & CRM strategy and implementation.
• Be the voice of the customer within the organization.

Skills

Strong analytical skills

Customer-obsessed mindset

Attention to detail

Problem-solving skills

Creativity

Curiosity

Teamwork

Job description

A dynamic DTC brand in the United Kingdom is seeking a Retention Manager to enhance customer retention strategies. The successful candidate will analyze the customer journey, lead email and CRM strategies, and work collaboratively across teams to improve customer engagement. Ideal candidates will possess strong analytical skills, a customer-centric mindset, and creativity in problem-solving. This full-time role at mid-senior level offers an exciting opportunity to make a significant impact in a growing company within the retail industry.