Senior CRM & Retention Leader (Hybrid, UK)

Fulfilled Talent; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Staff discount on all company products

Extra day off for your birthday

Annual salary reviews based on performance

Job summary

A dynamic skincare company based in the UK is seeking a CRM Manager to enhance customer retention and lifetime value. The ideal candidate will have around 5 years of CRM experience, particularly in an e-commerce environment, with a record of developing effective retention strategies. You will oversee all customer communications, optimize the subscription model, and work closely with leadership to implement data-driven initiatives. This full-time hybrid role offers a unique opportunity to make a real impact in a passionate team dedicated to women's health.

Qualifications

• 5 years of CRM experience with a focus on customer lifetime value.
• Ability to create and implement retention strategies.
• Strong skills in email marketing and automation.

Responsibilities

• Oversee existing customer relationships to drive retention and value.
• Develop and manage customer marketing communications.
• Enhance subscription services to reduce churn.

Skills

CRM expertise

Data-driven decision making

Email marketing (Klaviyo)

Organizational skills

Creative retention strategies

Job description

A dynamic skincare company based in the UK is seeking a CRM Manager to enhance customer retention and lifetime value. The ideal candidate will have around 5 years of CRM experience, particularly in an e-commerce environment, with a record of developing effective retention strategies. You will oversee all customer communications, optimize the subscription model, and work closely with leadership to implement data-driven initiatives. This full-time hybrid role offers a unique opportunity to make a real impact in a passionate team dedicated to women's health.