Data Centre Technician: Frontline IT Ops & Incident Response

Intercontinental Exchange Holdings

Basildon

On-site

GBP 28,000 - 36,000

Full time

13 days ago

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Job summary

Intercontinental Exchange Holdings in Basildon, United Kingdom, is seeking a Data Centre Technician to ensure Data Centre procedures and industry best practices are followed. The role includes daily area checks, security and access policy adherence, inventorying consumables, and supporting Data Centre Engineers.

The successful candidate will work within Change Control guidelines, support task documentation, and assist with data centre work orders as needed.

Qualifications

Experience working in Data Centre environments.
Experience using Microsoft Office and CRM databases.
Knowledge of copper and fiber cabling installations and standards.
Ability to prioritize effectively.
Excellent written and verbal communication at all levels.
Ability to work with 3rd party contractors within the DC.

Responsibilities

First line escalation point for serious incidents or technical issues.
Execution of MACs in the Data Centre, MPOEs, MMRs and Access Centres for internal and external customers.
Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased, etc.)
Carry out daily checks to ensure security and access policies are being adhered to, and Data Centre cleanliness is maintained.
Carry out QA in Data Centre Halls and access centres.
Record details of all hardware deliveries received from S&R.
Control Data Centre stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately