Data Centre Customer Operations Coordinator

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a fast-growing, private equity-backed global data centre operator. As a Customer Operations Coordinator, you will be pivotal in supporting a dynamic team, enhancing customer relations, and ensuring seamless coordination between clients and internal teams. Your role will involve administrative support, document control, and operational scheduling, all aimed at delivering exceptional service. If you possess strong communication skills and a knack for organization, this position offers a chance to thrive in a vibrant environment and contribute to the success of a leading player in the data centre industry.

Qualifications

• Experience in a data centre environment is essential.
• Strong communication and organizational skills are crucial.

Responsibilities

• Coordinate customer onboarding and service deployment activities.
• Act as the primary point of contact for customer queries and requests.

Skills

Customer Relations

Strong Communication Skills

Organizational Skills

Time Management

Tools

MS Office Suite

Ticketing Systems

Productivity Tools

Job description

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Data Centre Customer Operations Coordinator, london

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Client:

McCabe & Barton

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

An exciting opportunity to join a fast growing, private equity backed, global data centre owner-operator, who are looking to expand their UK team with a Customer Operations Coordinator.

The successful candidate will play a critical part in supporting a dynamic Customer Operations function, providing customer facing and back-office support, and ensuring coordination between customers and internal teams.

Key responsibilities include:

• Customer relations – work closely with the customer ops team coordinating onboarding, offboarding and service deployment activity
• Administrative support – act as primary point of contact for customer queries, service requests and operational coordination
• Document control – customer records, operational logs, procedures, inventory, compliance records and internal protocols
• Reporting – to internal and external stakeholders
• Operational scheduling – planning and coordinating customer activity (service requests and logistics and access)
• Service coordination – monitoring customer service request lifecycle, tracking progress, collating customer feedback
• Ticketing and communication – to triage incoming requests, escalating where necessary
• Office support – for wider business activities
• Process improvement

To be successful in this role you must possess the following:

• Similar background specifically gained in a data centre environment
• Strong communication and customer facing skills
• Strong organisational and time management skills
• Proficiency in MS Office suite, ticketing systems and productivity tools