Data Centre Control Room Operative

ICTS (UK) Ltd; Slough; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Job summary

ICTS (UK) Ltd seeks reliable, security‑minded CCTV Operators to monitor alarms and coordinate responses for Data Centre sites in the Slough area. The role includes a 12‑hour shift pattern (4 on / 4 off), covering day and night operations.

You will be part of ICTS, the leading Data Centre security provider in the UK, with competitive wage reflect­ing industry standards. Key duties include monitoring CCTV, responding to alarms, maintaining logs, dispatching officers, and contributing to risk

Qualifications

• Five years' checkable history and references.
• CRC clearance to required standards.
• Valid CCTV licence.
• Full training, uniform and health and safety equipment provided.

Responsibilities

• Monitor CCTV to prevent crime and ensure the health and safety of staff and visitors.
• Respond to alarms on access control systems and assist dispatch of officers.
• Maintain Fire log and incident records; act as Incident Controller when needed.
• Coordinate evacuation staffing and manage rosters and logs as directed.
• Log and report safety equipment issues; contribute to threat assessments and risk mitigation.

Skills

Attention to detail

Customer service

Communication skills

Pressure handling

Tools

CCTV systems

Job description

ICTS are looking for reliable and technology savvy CCTV Operators to effectively monitor alarms and coordinate security responses for the sites of our Data Centre client in the Slough area. You'll be required to work a 4 on / 4 off shift pattern working 12-hour shifts, encompassing both days and nights. ICTS are rapidly becoming the number one Security provider for Data Centres in the UK, and are the number one payer for Data Centre Security Officers in the UK. Your wages will reflect that with a competitive wage compared to local Data Centres. Key Responsibilities:

• To effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors
• To deal with fire system isolations and reactivations, as directed
• To efficiently respond to alarms on the access control system and dispatch officers in response to case alarms
• To accurately maintain the Fire log
• To dispatch initial first aid response
• To dispatch officers to investigate stage 1 fire alarm activations
• To assume the role of Incident Controller until Duty Manager arrives within opening hours
• To co-ordinate the distribution of staff during an evacuation
• To complete Incident reports / Statements as required and to maintain record of events during an incident
• To complete and maintain the DOB (Control Room log) and ensure this is kept legible
• To complete the Staff log and the Operations log
• To co-ordinate the logging and storage of high value lost property
• To report and investigate any acts or omissions that may compromise health & safety immediately to the Supervisor/Duty Manager
• To log missing, damaged or unserviceable safety equipment
• Administrative duties as directed by line management, including roster management and hours reports
• Reviews and implements security and safety policies and standards at the premises
• Works closely with other officers / management to ensure the most effective and efficient provision of security and safety services
• Work with Management in reviewing threat assessments and ensure continual development of the risk mitigation/management processes
• Hold a valid CCTV licence
• Demonstrate excellent customer service
• Hold excellent written communication and interpersonal skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management
• Have an ability to deliver succinct and clear verbal reports
• Five years' checkable history and references
• To pass a criminal records check (CRC) to the required standards
• Full training, uniform and health and safety equipment are provided, and you will also have access to:
• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.