Data Centre Control Room Operative

ICTS UK Ltd; Hemel Hempstead; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Full training

Uniform

PPE

Job summary

ICTS UK Ltd seeks a reliable Control Room Operative to monitor alarms and coordinate security responses for a Data Centre client in the Hemel Hempstead area. The role requires a 12-hour shift pattern (4 on / 4 off), days and nights, with full training, uniform and PPE provided.

The successful candidate will have an SIA Public Space Surveillance licence, five years of verifiable history, excellent communication skills and the ability to stay calm under pressure.

Qualifications

• SIA PSS licence required.
• Five years’ checkable history and references.
• Experience in alarm monitoring in a multi-functional control room.
• Excellent written and verbal communication skills.
• Ability to remain calm and professional under pressure.
• Pass a criminal records check (CRC).
• Willingness to undertake development training.
• Ability to deliver high-quality incident reports.

Responsibilities

• Meeting performance targets for alarm response.
• Coordinating manned guarding teams to respond to issues.
• Proactively identifying risk and escalating concerns.
• Auditing and identifying faulty equipment to minimise client risks.
• Liaising with emergency services for fire, intruder, and duress alarm activations.

Skills

Communication skills

Calm under pressure

Incident reporting

IT skills

Education

SIA Public Space Surveillance (PSS) licence

Tools

MS Word

Excel

Outlook

Job description

ICTS are looking for reliable and technology savvy Control Room Operative to effectively monitor alarms and coordinate security responses for the sites of our Data Centre client in the Hemel Hampstead area.

You’ll be required to work a 4 on / 4 off shift pattern working 12-hour shifts, encompassing both days and nights.

ICTS are rapidly becoming the number one Security provider for Data Centres in the UK, and are the number one payer for Data Centre Security Officers in the UK. Your wages will reflect that with a competitive wage compared to local Data Centres.

An experienced Control Room Operative, you will carry out a range of duties in a modern and fast paced environment, including:

• Meeting performance targets for alarm response.


• Coordinating manned guarding teams to respond to issues.


• Proactively identifying risk and escalating any concerns.


• Auditing and identifying any faulty equipment to minimise risks to the client.


• Liaising with emergency services based on fire, intruder, and duress alarm activations.

A SIA Public Space Surveillance (PSS) (CCTV) licence is essential, and to succeed in this role you will also need:

• Experience working in alarm monitoring in a multi-functional control room.


• Excellent written and verbal Communication Skills


• The ability to remain calm and professional under pressure


• Ability to deliver high quality Incident Reports


• Competent IT skills, using packages such as MS Word, Excel, Outlook, and web applications.


• Five years’ checkable history and references


• To pass a criminal records check (CRC) to the required standards


• Willingness to take development training to further your skillset.

Full training, uniform and health and safety equipment (PPE) are provided.

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual