Data Centre Control Room Operator – CCTV & Alarms

ICTS UK Ltd; Hemel Hempstead; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Full training

Uniform

PPE

Job summary

ICTS UK Ltd seeks a reliable Control Room Operative to monitor alarms and coordinate security responses for a Data Centre client in the Hemel Hempstead area. The role requires a 12-hour shift pattern (4 on / 4 off), days and nights, with full training, uniform and PPE provided.

The successful candidate will have an SIA Public Space Surveillance licence, five years of verifiable history, excellent communication skills and the ability to stay calm under pressure.

Qualifications

• SIA PSS licence required.
• Five years’ checkable history and references.
• Experience in alarm monitoring in a multi-functional control room.
• Excellent written and verbal communication skills.
• Ability to remain calm and professional under pressure.
• Pass a criminal records check (CRC).
• Willingness to undertake development training.
• Ability to deliver high-quality incident reports.

Responsibilities

• Meeting performance targets for alarm response.
• Coordinating manned guarding teams to respond to issues.
• Proactively identifying risk and escalating concerns.
• Auditing and identifying faulty equipment to minimise client risks.
• Liaising with emergency services for fire, intruder, and duress alarm activations.

Skills

Communication skills

Calm under pressure

Incident reporting

IT skills

Education

SIA Public Space Surveillance (PSS) licence

Tools

MS Word

Excel

Outlook

Job description

ICTS UK Ltd seeks a reliable Control Room Operative to monitor alarms and coordinate security responses for a Data Centre client in the Hemel Hempstead area. The role requires a 12-hour shift pattern (4 on / 4 off), days and nights, with full training, uniform and PPE provided.

The successful candidate will have an SIA Public Space Surveillance licence, five years of verifiable history, excellent communication skills and the ability to stay calm under pressure.