Data Centre CCTV Control Room Operator

ICTS UK Ltd; Slough; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Job summary

ICTS UK Ltd in Slough is seeking reliable CCTV Operators to monitor alarms and coordinate security responses for our Data Centre client sites. The role requires vigilance, calm under pressure and a valid CCTV licence.

You will work a 4 on / 4 off pattern with 12‑hour shifts, covering both day and night. Full training, uniform, and health and safety equipment are provided, along with a Personal Pension Scheme, Health Insurance, cycle-to-work, staff discounts and employee assistance.

Qualifications

• Excellent customer service skills.
• Clear written and verbal communication abilities.
• Ability to think and act quickly in emergencies or under pressure.
• Willingness to work cooperatively with peers and management.

Responsibilities

• Monitor CCTV to prevent crime and ensure safety.
• Handle fire system isolations/reactivations as directed.
• Respond to alarms and dispatch officers as needed.
• Maintain the Fire log and incident records.
• Dispatch first aid as required and coordinate evacuations.
• Act as Incident Controller during opening hours.
• Log events and maintain DOB/Control Room logs.
• Manage staff rosters and hours reports as directed.
• Review and implement security policies for the site.
• Collaborate with management to improve risk mitigation.

Skills

Customer service

Written communication

Emergency response

Teamwork

Job description

ICTS UK Ltd in Slough is seeking reliable CCTV Operators to monitor alarms and coordinate security responses for our Data Centre client sites. The role requires vigilance, calm under pressure and a valid CCTV licence.

You will work a 4 on / 4 off pattern with 12‑hour shifts, covering both day and night. Full training, uniform, and health and safety equipment are provided, along with a Personal Pension Scheme, Health Insurance, cycle-to-work, staff discounts and employee assistance.