Corporate Security Relief Officer

ICTS (UK) Limited; Belfast City District; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Job summary

ICTS is seeking an ad hoc Security Professional in the Belfast area to cover annual leave and absences. The role involves access control for buildings and car parks, patrolling, responding to requests, and maintaining security systems. You will need SIA licenses, strong communication skills and the ability to remain composed under pressure.

Hours vary with shifts often around 12 hours, including weekends. Full training and PPE are provided, with employee benefits offered.

Qualifications

• Strong customer service skills and experience
• Excellent communication, organisation and interpersonal skills
• The ability to remain calm and professional under pressure
• Good IT and administration skills

Responsibilities

• Manage access control for buildings and car parks – for employees, visitors and contractors
• Patrol the buildings, car parks and grounds to deter and detect problems
• Respond to customer requests and queries
• Check and challenge ID passes with a professional and friendly approach
• Deactivate and activate alarms, and unlock/lock buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site
• Identify and report Health & Safety issues and carry out first aid if necessary
• Maintain records including incident reports using computer- and paper-based systems
• Present a suitable image to uphold the Clients prestige by always dealing professionally with people
• Respond to requests for assistance
• Stand behind barriers visually verifying authorised identity of staff entering the premises
• Be thoroughly conversant with telephone, alarm, IT systems, firefighting, CCTV and any other systems used
• Have a comprehensive working knowledge of assignment instructions with amendments
• Detect and prevent occurrences that may lead to loss by fire, flood, theft or crime
• Detect and prevent situations that may lead to accident or injury and report promptly

Skills

Customer service

Communication

Calm under pressure

IT & admin skills

Tools

SIA CCTV (PSS) Licence

SIA Door Supervision or SG Licence

CCTV systems

Job description

The main responsibilities are to be familiar with emergency procedures for actions to be taken in the event of fire, bomb threat, flood and plant failure etc. To carry out access control according to the Assignment Instruction and operate in compliance with all Company and client requirements.

This is an ad hoc position covering annual leave and absence, hours of work may vary but shift patterns are normally 12 hours duration, covering Monday - Sunday.

However, as part of a small team you will need to be flexible to support your colleagues.

Principal Accountabilities

• Managing access control for buildings and car parks - for employees, visitors and contractors
• Patrolling the buildings, car parks and grounds to deter and detect problems
• Responding to customer requests and queries
• Checking and challenging ID passes with a professional and friendly approach
• De-activating and activating alarms, and unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site.
• Identifying and reporting Health & Safety issues and carrying out first aid if necessary.
• Maintaining records including incident reports using computer- and paper-based systems
• Present a suitable image to uphold the Clients prestige by always dealing professionally with people.
• Respond to requests for assistance.
• Will be standing behind the barriers visually verifying the authorised identity of staff(s) as they enter the premises.
• Whilst on post will remain vigilant and present a welcoming atmosphere to staff and visitors entering the building.
• To be thoroughly conversant with telephone, alarm, IT systems, firefighting, CCTV and any other systems or equipment used in the course of duty.
• Have a comprehensive working knowledge of assignment instructions complete with all current amendments and temporary additions.
• To detect and prevent any occurrences that may lead to loss by fire, flood, plant failure, theft, vandalism or any other form of crime.
• To detect and prevent situations that may lead to an accident or personal injury and to ensure that any such situation is promptly reported.

Qualifications and Experience

• Strong customer service skills and experience
• Excellent communication, organisation and interpersonal skills
• The ability to remain calm and professional under pressure
• Good IT and administration skills
• Seven years' checkable history and references
• An SIA Door Supervision (DS) or Security Guarding (SG) license is essential.
• To pass a criminal records check (CRC) to the required standards
• Good working knowledge of security and fire systems
• Previous experience of conducting audits and preparing client reports
• Excellent knowledge of GDPR and the use of personal data
• A First Aid at Work qualification
• An SIA CCTV (PSS) Licence

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.