Data and Technology Officer

England and Great Britain Hockey; Bisham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading national sports organization in Bisham is looking for a Data & Technology Officer to support its Digital Transformation Strategy. The role involves ICT support, membership services, and assistance with data and technology projects. Key responsibilities include resolving IT issues, managing data in SQL, and collaborating with stakeholders. Candidates should possess strong ICT support experience, excellent customer service skills, and the ability to manage various data maintenance tasks. This position offers a hybrid work model with a focus on teamwork and innovation.

Qualifications

• Experience in ICT support and customer service.
• Proficient in data maintenance within SQL environments.
• Ability to support and train staff on ICT systems.

Responsibilities

• Ensure prompt resolution of IT issues and queries.
• Download reports and manage data in SQL tables.
• Support strategic projects and document requirements.

Skills

ICT Support

Customer service

Data maintenance

Power BI

SQL

Tools

Power BI

SQL database

Job description

England Hockey Jobs

Data & Technology Officer

England Hockey Hybrid with office base at Bisham

ROLE SUMMARY

England Hockey’s Digital Transformation Strategy is underpinned by three core strategic objectives:

• To acquire, analyse and share high quality data and insight for the betterment of the sport
• Drive member engagement and income generation
• Provide first-rate systems and technology to empower our staff and stakeholders

This is a new role within the Data & Technology team to increase capacity and enable the team to deliver day to day support while also progressing strategic projects. The role will be varied and multi-faceted with three primary components:

• Information and Communications Technology (ICT) support
• Membership Services
• Data and Technology Project Support

The focus on each area will fluctuate to accommodate peaks and troughs in workload.

Key Responsibilities

ICT Support

• In conjunction with England Hockey’s outsourced support provider, ensure that IT issues, queries, and change requests are logged and resolved to the user’s satisfaction in a timely manner in line with Service Level Agreements.
• Provide first line support for IT issues and changes which are not covered by the outsourcing agreement, liaising with third party suppliers where necessary.
• Be responsible for the purchase of laptops, peripherals, and other ICT equipment and services, as directed by the IT & Business Systems Manager, ensuring compliance with England Hockey’s purchasing policies and approval limits.
• Provide advice, guidance, and training to England Hockey staff on ICT systems in use within the Organisation, to enable them to gain the full benefit of them.
• Support the IT & Business Systems Manager in the planning and delivery of IT initiatives.
• Provide the Competitions & Events Team with an initial point of contact for event IT requirements.

Membership Services

• Weekly downloading of reports from various systems
• Data maintenance in SQL tables
• Assist with queries relating to user logins for multiple systems
• Provide GMS Technical Support (Tier1) Queries, and feed developments into the change management process
• Answer phones and provide Customer service where required
• Load data to systems relating to Members Services e.g. Events (Coaching / Umpiring / Safeguarding)
• Support with Power BI Dashboards

Data and Technology Project Support

• Partner with internal and external stakeholders to gather, identify and document business and functional requirements.
• Work alongside the IT and Business Systems Manager, on multiple strategic projects
• Document action plans, and support delivery of projects to agreed timescales
• Explain technical terms and concepts to non-technical stakeholders to assist in ensuring business and functional requirements requested are achievable.

Please download the full role description here

Please submit your CV (maximum 2 pages) with a one page covering letter by email to: Head of People: [e-mail] clearly identifying how your skills and experience are relevant to the requirements outlined in the job description.

Interviews will be held on 22 January 2026.