Data Analyst (Senior) - Credit Risk

Octopus Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a motivated individual to join their credit risk team during a pivotal time in the energy sector. This role focuses on utilizing data analytics to support customers facing payment challenges, while also developing machine learning models and collaborating with various teams to drive impactful decisions. With a unique culture that promotes autonomy and quick decision-making, this opportunity allows you to make a real difference in the lives of customers. If you have a passion for data and problem-solving, this role is perfect for you.

Benefits

Salary transparency

Unique culture

Learning opportunities

Autonomy on projects

Qualifications

• Strong SQL skills and proficiency in Python data science stack.
• 2-5 years experience in consumer credit risk or collections.

Responsibilities

• Manage customers struggling with payments and conduct data investigations.
• Develop reporting suite using BI tools and create strategies to prevent fraud.

Skills

SQL

Data Analysis

Python (pandas, NumPy, Jupyter)

Problem Solving

Tools

Tableau

Looker

PowerBI

Git

Job description

This could not be a better time to join Octopus Energy. We are already recognised as a global leader in the fight to decarbonise the planet by revolutionising what’s possible in energy - including investments in renewable energy supply, renewable energy generation, smart energy networks, EVs, heat pumps, etc. The government's new green initiatives and the recent investment by Al Gore’s Generation Fund will propel us further and faster.

There has never been a more important moment to join our credit risk team. The energy sector is going through a period of once-in-a-generation volatility. Businesses and households are facing higher energy prices than they ever have before. For these reasons, we are looking to add to our credit risk team with this new role. This team is central to our efforts to support customers struggling with their bills. We are unique because we combine several skills and mindsets:

1. Data analytics is our core skillset. Everyone in the team is very strong in this area.

2. We have a firm understanding of our customers' needs and the business context.

3. We work closely with the tech team, as we are a tech company, to solve customer problems efficiently at scale.

4. We collaborate with our operations teams, who speak directly to customers.

What you'll do

• Take ownership of managing customers who are struggling with their payments.
• Conduct deep dive investigations into data to surface insights for decision-making.
• Develop our reporting suite using the latest BI tools and technology stack.
• Develop empathetic approaches towards vulnerable customers.
• Create strategies to identify and prevent first-party and third-party fraud.
• Develop machine learning models and policies that drive sophisticated decisions.
• Proactively identify new areas of opportunity.
• Challenge the status quo regarding KPIs, objectives, and strategy.
• Communicate complex data concepts effectively and confidently.
• Build strong relationships with Data Science, Technology, Finance, Collections, Operations, and other stakeholders.

What you'll need

• Excellent SQL skills.
• A drive to solve problems using data.
• Proficiency with the Python data science stack (pandas, NumPy, Jupyter notebooks, Plotly/matplotlib, etc.).

Bonus skills include:

• Familiarity with Git.
• Experience with data visualization tools (Tableau, Looker, PowerBI, or equivalent).
• Knowledge of DBT.
• 2-5 years of experience in consumer credit risk or collections within financial services, utilities, or telecommunications industries.

Why you'll love it here

• Salary transparency: Ask us! We prefer to discuss salary during a call to match your experience with the right package, emphasizing the importance of finding the right 'octofit' over fixed figures.
• Unique culture: An organization where people learn, decide, and build quickly, working with autonomy on innovative projects. Recognized as a top company to work for in 2022, with awards and a podcast about our culture and leadership.
• Visit our UK perks hub - Octopus Employee Benefits

£0 - £0 a year