Data Analyst (Senior) - Credit Risk

Octopus Energy Group; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company at the forefront of the energy revolution! In this exciting role within the credit risk team, you will leverage your data analysis skills to support customers facing payment challenges. Collaborating closely with various departments, you'll develop innovative strategies to enhance customer experience and prevent fraud. This role offers the opportunity to work autonomously on impactful projects while being part of a culture that values quick learning and decision-making. If you're passionate about using data to solve real-world problems, this is the perfect opportunity for you.

Qualifications

• 2-5 years experience in consumer credit risk or collections.
• Strong understanding of customer needs and business goals.

Responsibilities

• Manage customers struggling with payments and conduct data investigations.
• Develop reporting suite and machine learning models.

Skills

SQL

Data Analysis

Problem Solving

Python (pandas, NumPy, Jupyter)

Tools

Git

Tableau

Looker

PowerBI

DBT

Job description

This could not be a better time to join Octopus Energy. We are already recognised as a global leader in the fight to decarbonise the planet by revolutionising what’s possible in energy - including investments in renewable energy supply, renewable energy generation, smart energy networks, EVs, heat pumps, etc. The government's new green initiatives and the recent investment by Al Gore’s Generation Fund will propel us further and faster.

There has never been a more important moment to join our credit risk team. The energy sector is going through a period of once-in-a-generation volatility. Businesses and households are facing higher energy prices than they ever have before. For these reasons, we are looking to add to our credit risk team with this new role. This team is central to supporting customers who are struggling with their bills. We are unique because we combine several skills and mindsets:

1. Data analytics: Everyone in the team is very strong in this area.
2. Customer and business understanding: We have a firm grasp of our customers' needs and our business goals.
3. Tech collaboration: We work closely with our tech team to solve customer problems efficiently at scale.
4. Operations partnership: We collaborate with our operations teams, who speak directly to customers.

What you'll do

• Take ownership of managing customers struggling with their payments.
• Conduct deep dive investigations into data to surface insights for decision-making.
• Develop our reporting suite using the latest BI tools and technology stack.
• Develop empathetic approaches towards vulnerable customers.
• Create strategies to identify and prevent fraud (first-party and third-party).
• Develop machine learning models and policies for sophisticated decision-making.
• Proactively identify new opportunities.
• Challenge existing KPIs, objectives, and strategies.
• Communicate complex data concepts effectively and confidently.
• Build strong relationships with Data Science, Technology, Finance, Collections, Operations, and other stakeholders.

What you'll need

• Excellent SQL skills.
• A drive to solve problems using data.
• Proficiency with the Python data science stack (pandas, NumPy, Jupyter notebooks, Plotly/matplotlib, etc.).

Bonus skills include:

• Familiarity with Git.
• Experience with data visualization tools (Tableau, Looker, PowerBI, or equivalent).
• Knowledge of DBT.
• 2-5 years of experience in consumer credit risk or collections within financial services, utilities, or telecommunications industries.

Why you'll love it here

• Salary: We prefer to discuss salary during a call to ensure alignment with your experience and our flexibility — we value finding the right 'octofit' over fixed figures.
• Culture: Octopus Energy has a unique culture that promotes quick learning, decision-making, and building. Employees work with autonomy on innovative projects. We've been recognized as a top company to work for, with awards and podcasts highlighting our empowering culture. Visit our UK perks hub for more.

£0 - £0 a year