Damp & Mould Lead — Resident Care & Compliance

Peabody; Basildon; On-site; GBP 45,000 - 58,000; Full time

Benefits offered by this job

30 days annual leave

Volunteer days

Flexible benefits scheme

Life assurance 4x salary

Pension contribution up to 10%

Job summary

Peabody in Basildon is seeking a Damp & Mould Lead to manage cases from initial contact to resolution, coordinating with residents, contractors and operations to deliver timely, sensitive outcomes.

The role demands outstanding customer service, ability to handle vulnerable residents, strong organisation, and knowledge of policies and legislation. On-site work with a supportive team and opportunities to influence service improvements.

Qualifications

• Outstanding customer service skills
• Experience dealing with difficult, challenging or vulnerable residents/customers
• Strong time management and prioritisation skills
• The ability to manage multiple cases and deadlines simultaneously
• Excellent communication and stakeholder management skills
• A self-motivated approach with the confidence to work independently
• Strong problem-solving skills and a passion for achieving positive outcomes
• Experience in a fast-paced environment where attention to detail is critical

Responsibilities

• Manage damp and mould cases from initial contact through to resolution
• Coordinate with residents, contractors and operational teams to ensure timely outcomes
• Prioritise and manage multiple cases and deadlines simultaneously
• Communicate clearly with residents and stakeholders, building trust and ensuring compliance
• Navigate policies, procedures and legislation relevant to housing and resident services
• Maintain accurate case records using housing management systems

Skills

Customer service

Stakeholder management

Time management

Communication skills

Independent work

Problem solving

Attention to detail

Tools

MS Office

Case management system

Housing management system

Job description

Peabody in Basildon is seeking a Damp & Mould Lead to manage cases from initial contact to resolution, coordinating with residents, contractors and operations to deliver timely, sensitive outcomes.

The role demands outstanding customer service, ability to handle vulnerable residents, strong organisation, and knowledge of policies and legislation. On-site work with a supportive team and opportunities to influence service improvements.