Damp & Mould Compliance Administrator

Peabody; Basildon; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

30 days’ annual leave, plus bank-hols

Flexible benefits scheme

4x salary life assurance

Up to 10% pension contribution

Job summary

Peabody is seeking a Damp and Mould Administrator to support the delivery of the damp and mould service and ensure safe, healthy homes for residents. You will provide admin support to operational teams and act as a main point of contact for residents and stakeholders.

The role focuses on coordinating damp and mould repairs in a fast-paced environment, managing records in housing systems and producing reports using Office tools. Pitsea office-based role, with benefits and pension details provided.

Qualifications

• Experience in an administrative role within a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organisational, prioritisation and time management skills.
• Excellent customer service skills and a passion for supporting residents.

Responsibilities

• Support residents and operational teams in the delivery of damp and mould repairs and maintenance services.
• Schedule appointments and coordinate works to support compliance with Awaab's Law.
• Manage team inboxes, telephone enquiries and customer communications.
• Maintain accurate records, databases, CRM cases and management systems.
• Prepare reports using Microsoft Office and internal systems.

Skills

Administrative experience

Customer service

Organisational skills

Database experience

Tools

Microsoft Office

Housing management systems

Job description

Peabody is seeking a Damp and Mould Administrator to support the delivery of the damp and mould service and ensure safe, healthy homes for residents. You will provide admin support to operational teams and act as a main point of contact for residents and stakeholders.

The role focuses on coordinating damp and mould repairs in a fast-paced environment, managing records in housing systems and producing reports using Office tools. Pitsea office-based role, with benefits and pension details provided.