Apprentice Repairs Administrator (Awaab’s Law)

Peabody; London Borough of Lambeth; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

A permanent role with a clear path for

Support from Learning & Development &

Flexible benefits scheme, including a,

Up to 10% matched pension contribution

Job summary

Peabody is recruiting an Apprentice Repairs Administrator (Awaab's Law) in London. You will support damp and mould case management, help residents and teams, and ensure repairs are tracked and communicated clearly.

You will undertake a Level 3 Business Administrator Apprenticeship over 12 months with mentoring, training, and hands-on experience in housing services and customer care.

Qualifications

• Passion for customer service and supporting residents.
• Strong written and verbal communication skills.
• Good organisational skills and ability to manage multiple tasks.
• Proactive, adaptable and positive approach to work.
• Attention to detail and accurate record-keeping.
• Confident using Microsoft Office applications and learning new systems.
• Ability to work both independently and in a team.
• Strong time management and meeting deadlines in a fast-paced environment.
• Interest in housing or property services and commitment to learning apprenticeship.
• Willingness to undertake Level 3 Apprenticeship training.

Responsibilities

• Provide administrative support to repairs teams managing damp and mould cases.
• Manage enquiries via telephone, email and internal systems with timely responses.
• Schedule appointments and coordinate activities to progress repairs and inspections.
• Maintain accurate records, databases and case files.
• Support management of team inboxes and resident communications.
• Collaborate with contractors and stakeholders to deliver repairs services.
• Produce reports and assist with service performance monitoring.
• Keep residents informed of progress and set expectations accordingly.
• Develop knowledge of housing services and compliance requirements.

Skills

Customer service

Communication

Organisational

Microsoft Excel

Teamwork

Time management

Problem solving

Attention to detail

Learning mindset

Education

Level 3 Business Administrator Apprenticeship

Tools

Microsoft Office

Job description

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Vacancy Reference peabodygroup/TP/39827/1502

Number of Positions:

6

Contract Type:

Apprentice Full Time

Monday to Friday | 35 Hours Per Week | 9AM to 5PM | Hybrid Options after training

Working Hours:

35

Location:

London

Closing Date:

10/11/2026

Vacancy Category:

Social Housing

Service Area:

Operations Central

Directorate:

Operations

Our Vacancy

Start your career with purpose

At Peabody, we're committed to providing safe, high-quality homes and services for our residents. As an Apprentice Repairs Administrator (Awaab's Law), you'll play an important role in supporting residents affected by damp and mould issues, helping to ensure repairs are managed efficiently, communication is clear, and residents receive the support they need.

This is an exciting opportunity to gain hands-on experience within housing and property services while completing a Level 3 Business Administrator Apprenticeship. You'll earn while you learn, receiving structured training, mentoring and support from experienced colleagues as you build the skills, knowledge and confidence for a successful career.

What you'll be doing

Working within our centralised Repairs Team, you'll provide vital administrative support to colleagues managing damp and mould cases and help ensure we meet our obligations under Awaab's Law.

In this role, you'll:

• Support residents and operational teams throughout the repairs process, with a focus on damp and mould cases.
• Manage enquiries received via telephone, email and internal systems, ensuring residents receive timely responses and updates.
• Schedule appointments and coordinate activities to help progress repairs and inspections.
• Maintain accurate records, databases, case files and internal systems.
• Support the management of team inboxes and resident communications.
• Work closely with colleagues, contractors and stakeholders to help deliver an effective repairs service.
• Produce reports, update spreadsheets and assist with service performance monitoring.
• Help ensure residents are kept informed of progress and that expectations are managed effectively.
• Develop your knowledge of housing services, repairs processes, customer service and compliance requirements.
• Build valuable skills in administration, coordination, stakeholder engagement and problem-solving.

About the Apprenticeship

Alongside your day-to-day role, you'll complete the Level 3 Business Administrator Apprenticeship. giving you the opportunity to gain a nationally recognised qualification while developing the skills, confidence and experience needed to succeed as Repairs Administrator.

The apprenticeship lasts 12 months, followed by a 3-month end-point assessment period. It combines practical, on-the-job experience with structured learning, helping you apply your knowledge directly to your role

What we’re looking for

• A passion for providing excellent customer service and supporting residents.
• Strong communication skills, both written and verbal.
• Good organisational skills and the ability to manage multiple tasks and priorities.
• A proactive, adaptable and positive approach to work.
• Strong attention to detail and the ability to maintain accurate records.
• Confidence using Microsoft Office applications, particularly Excel, and the ability to learn new systems quickly.
• The ability to work effectively both independently and as part of a team.
• Strong time management skills and the ability to meet deadlines in a fast-paced environment.
• An interest in business administration, housing or property services.
• A commitment to learning, development and achieving your apprenticeship qualification.

What We Offer

• Apermanent rolewith a clear progression pathway
• Support from ourLearning & Development teamand adedicated mentor
• Flexible benefits scheme, including family friendly benefits and access to a retail discounts portal.
• Up to 10% matched pension contribution

Before applying, check if you meet the apprenticeship funding requirements:

• You’ve lived in theUK, EEA, Switzerland, or Gibraltarfor the last3 years(you’ll need to show proof).
• Youdon’talready have a qualification at the same level or higher in this subject.
• You’ll be 18 or older when the apprenticeship starts.

Interview & Assessment Dates

We’re committed to a fair, inclusive, and transparent recruitment process and if you meet the eligibility and essential shortlist criteria, you’ll be invited to take part in an Assessment Centre on 20th November

Final interviews will take place via Teams between 24th – 26th November

If you need to ask us anything else at all, feel free to drop an email to [e-mail]

Please note: Peabody is not a licensed UK Sponsor so will be unable to provide Visa sponsorship.