Apprentice Repairs Administrator (Awaab’s Law)

Peabody; Greater London; Sur place; GBP 14 000 - 18 000; Plein temps

Avantages offerts par ce poste

30 days annual holiday

Mentor support

Flexible benefits

Pension scheme

Résumé du poste

Peabody is seeking an Apprentice Repairs Administrator (Awaab's Law) to support damp and mould repairs administration. You will learn through a 12-month Level 3 Business Administrator Apprenticeship with structured training, mentoring and practical on-the-job experience.

You will work in the central Repairs Team, handling enquiries, scheduling repairs, maintaining records and producing reports to help deliver an efficient repairs service. Eligibility checks apply for apprenticeship funding.

Qualifications

• Passion for providing excellent customer service.
• Strong written and verbal communication skills.
• Good organisational skills and ability to manage priorities.
• Proactive, adaptable and positive approach to work.
• Attention to detail and accurate record-keeping.
• Proficiency with Microsoft Office, especially Excel; quick learner.

Responsabilités

• Support residents and operations through the repairs process, focusing on damp and mould cases.
• Handle enquiries via telephone, email and internal systems with timely responses.
• Schedule appointments and coordinate repair activities.
• Maintain accurate records and databases.
• Manage team inboxes and resident communications.
• Collaborate with contractors and stakeholders to deliver repairs service.
• Produce reports and update spreadsheets for performance monitoring.
• Keep residents informed and manage expectations throughout progress.
• Develop knowledge of housing services and compliance requirements.
• Build admin, coordination, stakeholder engagement and problem-solving skills.

Connaissances

Customer service

Communication skills

Organisational skills

Multitasking

Excel

Teamwork

Time management

Attention to detail

Adaptable

Learning mindset

Formation

Level 3 Apprenticeship

Outils

Microsoft Office

Description du poste

Start your career with purpose

At Peabody, we’re committed to providing safe, high-quality homes and services for our residents. As an Apprentice Repairs Administrator (Awaab's Law), you’ll play an important role in supporting residents affected by damp and mould issues, helping to ensure repairs are managed efficiently, communication is clear, and residents receive the support they need.

This is an exciting opportunity to gain hands-on experience within housing and property services while completing a Level 3 Business Administrator Apprenticeship. You’ll earn while you learn, receiving structured training, mentoring and support from experienced colleagues as you build the skills, knowledge and confidence for a successful career.

What You’ll Be Doing

Working within our centralised Repairs Team, you’ll provide vital administrative support to colleagues managing damp and mould cases and help ensure we meet our obligations under Awaab's Law.

In This Role, You’ll

• Support residents and operational teams throughout the repairs process, with a focus on damp and mould cases.
• Manage enquiries received via telephone, email and internal systems, ensuring residents receive timely responses and updates.
• Schedule appointments and coordinate activities to help progress repairs and inspections.
• Maintain accurate records, databases, case files and internal systems.
• Support the management of team inboxes and resident communications.
• Work closely with colleagues, contractors and stakeholders to help deliver an effective repairs service.
• Produce reports, update spreadsheets and assist with service performance monitoring.
• Help ensure residents are kept informed of progress and that expectations are managed effectively.
• Develop your knowledge of housing services, repairs processes, customer service and compliance requirements.
• Build valuable skills in administration, coordination, stakeholder engagement and problem-solving.

About The Apprenticeship

Alongside your day-to-day role, you’ll complete the Level 3 Business Administrator Apprenticeship, giving you the opportunity to gain a nationally recognised qualification while developing the skills, confidence and experience needed to succeed as Repairs Administrator.

The apprenticeship lasts 12 months, followed by a 3-month end-point assessment period. It combines practical, on-the-job experience with structured learning, helping you apply your knowledge directly to your role.

What We’re Looking For

• A passion for providing excellent customer service and supporting residents.
• Strong communication skills, both written and verbal.
• Good organisational skills and the ability to manage multiple tasks and priorities.
• A proactive, adaptable and positive approach to work.
• Strong attention to detail and the ability to maintain accurate records.
• Confidence using Microsoft Office applications, particularly Excel, and the ability to learn new systems quickly.
• The ability to work effectively both independently and as part of a team.
• Strong time management skills and the ability to meet deadlines in a fast-paced environment.
• An interest in business administration, housing or property services.
• A commitment to learning, development and achieving your apprenticeship qualification.

What We Offer

• A permanent role with a clear progression pathway
• Support from our Learning & Development team and a dedicated mentor
• 30 days' annual holiday plus bank holidays
• Flexible benefits scheme, including family friendly benefits and access to a retail discounts portal.
• Up to 10% matched pension contribution

Are You Eligible?

Before applying, check if you meet the apprenticeship funding requirements:

• You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to show proof).
• You don’t already have a qualification at the same level or higher in this subject.
• You’ll be 18 or older when the apprenticeship starts.

Interview & Assessment Dates

We’re committed to a fair, inclusive, and transparent recruitment process and if you meet the eligibility and essential shortlist criteria, you’ll be invited to take part in an Assessment Centre on 20th November.

Final interviews will take place via Teams between 24th - 26th November.

If you need to ask us anything else at all, feel free to drop an email to [e-mail].

Please note: Peabody is not a licensed UK Sponsor so will be unable to provide Visa sponsorship.