Damage Billing Analyst

Cornerstone; Glasgow; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Join a cutting-edge company as a Damage Billing Analyst, where your expertise in billing and data analysis will play a crucial role in maximizing cost recoveries. You will ensure the accuracy of billing processes while providing exceptional customer service to resolve queries and disputes. This hybrid position offers a dynamic work environment where your contributions directly impact the safety and comfort of communities. If you are passionate about making a difference and possess strong communication skills, this opportunity is perfect for you.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

HolidayPlus

Cycle2work Scheme

Qualifications

• Proven experience in damaged billing and understanding of damage job card processes.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure timely and accurate billing to maximize cost recoveries.
• Analyze data to identify billing opportunities and resolve disputed debts.

Skills

Damage billing experience

Strong communication skills

Interpersonal skills

Data analysis

Customer service

Education

GCSE in English

GCSE in Maths

Tools

Excel

Oracle

MAXIMO

GQM

BCM

MAPS

Geofield

Image capture

Job description

Damage Billing Analyst

Location: Glasgow (Hybrid)

Salary: £29k - £34.8k per annum (Dependent on skills & qualifications)

Perks & Benefits: Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

Reference: REQ4566

We are looking for an exciting opportunity to join a cutting-edge company which takes pride in serving 6m customers keeping them safe and warm every day. As the Damage Billing Analyst at SGN, you will be responsible for ensuring billing is completed in a timely and accurate manner, to ensure we maximise cost recoveries within deadlines, and to determine and support the month end procedures and reporting.

We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you're supporting from the office or working on the front line, every role plays a part.

How you’ll support us on our mission to keep people safe and warm…

1. Confirming via QAS, Creditsafe, Google, Planning Offices, Land Registry searches etc. the details of the responsible parties for the damage to our network, and create accounts in Boris AR customer maintenance accordingly.
2. Ensuring the correct use of the appropriate G/L codes and cost centres to ensure accuracy of revenue allocation to appropriate depots.
3. Analysing the worth/value of all available data from various systems at our disposal to maximise billing opportunities and potential for recovery.
4. Meticulously undertaking data capture, providing insight analysis and the ability to communicate findings to inform decision making.
5. Proactively contacting trade debtors by phone calls, email and written communication to achieve cash collection targets.
6. Efficiently addressing and resolving disputed debts, escalating potential issues and providing detailed information to the Damage Billing lead for further action when necessary.
7. Providing exceptional customer service by assisting customers with obtaining copies of invoices, credit notes and statements, facilitating prompt payment resolution.
8. Reconciling customer accounts.

What you’ll need:

1. Proven experience in Damaged billing, including understanding of damage job card processes and the technicalities of damage and overbuild repairs.
2. At least a GCSE pass in English and Maths.
3. Strong communication and interpersonal skills.
4. Intermediate Excel and computing skills, ability to quickly pick up systems (Oracle, MAXIMO, GQM, BCM, MAPS, Geofield and Image capture).

We would prefer if you had relevant industry experience. However, if you don’t have all the qualifications, but think you have other applicable experience that would make you a good fit for the role, we would still love to hear from you.

Why SGN?

SGN is at the forefront of pioneering research and development in the journey toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. Join us in making a real difference—today and for the future.

Here’s what we offer you:

Our company | SGN Your Gas. Our network.

Benefits | SGN Your gas. Our network.

Inclusion is at the heart of everything we do.

Diversity and inclusion | SGN Your gas. Our network.

If you require any accommodations or support during the application process, please feel free to reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.