Daily Rental Manager

Leaseplan; Milton Keynes; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous pension scheme

Annual salary review and bonus scheme

Give As You Earn (GAYE) scheme

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Job summary

Ayvens seeks an experienced Daily Rental Manager to oversee the day-to-day operation of the Daily Rental business in the Milton Keynes area. You will work with rental partners, customers and internal teams to drive performance, improve customer outcomes and grow the proposition.

You will monitor supplier performance, manage escalations, analyse data to identify risks and opportunities, and support continuous improvement across the operation while ensuring governance and financial controls.

Qualifications

• Experience managing daily rental operations and customer outcomes.
• Proven ability to build relationships with partners and suppliers.
• Strong data analysis to drive decisions and improvements.
• Ability to balance customer needs with business performance.

Responsibilities

• Managing the day-to-day performance of the Daily Rental operation
• Building strong relationships with rental suppliers and managing partner organisations
• Monitoring supplier performance, ensuring SLAs and KPIs are achieved
• Acting as an escalation point for operational issues and customer complaints
• Working with Account Managers and Sales teams to identify growth opportunities
• Reviewing rental activity, utilisation and performance data to identify risks and opportunities
• Producing management information and performance updates to support decision-making
• Supporting the development and continuous improvement of the Daily Rental proposition
• Working closely with the Flex team to maximise fleet utilisation and profitability
• Ensuring compliance, governance and financial controls are maintained across the operation
• Experience managing third-party suppliers and commercial relationships
• Previous experience within vehicle rental, fleet management or automotive operations
• Strong communication, stakeholder management and influencing skills
• Commercially minded, with the ability to balance customer needs and business performance
• Strong organisational skills and the ability to manage multiple priorities
• Comfortable using data and reporting to drive decisions and improvements
• Good IT skills, including Excel, Word, PowerPoint and Outlook
• A proactive, self-motivated approach
• Full UK driving licence

Skills

Communication skills

Stakeholder management

Analytical mindset

Data-driven decision making

Full UK driving licence

Tools

Excel

Word

PowerPoint

Outlook

Job description

We're looking for an experienced Daily Rental Manager to oversee the day-to-day running of our Daily Rental operation. Working closely with our rental partners, customers and internal teams, you'll be responsible for driving operational performance, delivering excellent customer outcomes and identifying opportunities to grow and improve the Daily Rental proposition.

• Managing the day-to-day performance of the Daily Rental operation
• Building strong relationships with rental suppliers and managing partner organisations
• Monitoring supplier performance, ensuring SLAs and KPIs are achieved
• Acting as an escalation point for operational issues and customer complaints
• Working with Account Managers and Sales teams to identify growth opportunities and improve customer retention
• Reviewing rental activity, utilisation and performance data to identify risks and opportunities
• Producing management information and performance updates to support decision-making
• Supporting the development and continuous improvement of the Daily Rental proposition
• Working closely with the Flex team to maximise fleet utilisation and profitability
• Ensuring compliance, governance and financial controls are maintained across the operation
• Experience managing third-party suppliers and commercial relationships
• Previous experience within vehicle rental, fleet management or automotive operations
• Strong communication, stakeholder management and influencing skills
• Commercially minded, with the ability to balance customer needs and business performance
• Strong organisational skills and the ability to manage multiple priorities
• Comfortable using data and reporting to drive decisions and improvements
• Good IT skills, including Excel, Word, PowerPoint and Outlook
• A proactive, self-motivated approach
• Full UK driving licence

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

• Generous contributory pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme Health & Wellbeing Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance
• Time Off & Work-Life Balance 25 days' annual leave + an additional Celebration Day
• 37.5 hour week
• Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable)
• Workplace & On-Site Facilities EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events