Daily Rental Manager

Ayvens; Milton Keynes; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Generous contributory pension scheme

Annual salary review and bonus scheme

Give As You Earn (GAYE) scheme

Employee referral scheme (£1,000)

Retail discounts programme

GymFlex membership options

Cycle to Work scheme

Job summary

Ayvens is seeking an experienced Daily Rental Manager to oversee the day-to-day running of the Daily Rental operation, collaborating with rental partners, customers and internal teams to drive performance and quality outcomes. The role focuses on optimizing fleet utilisation, monitoring KPIs and delivering improvements to the Daily Rental proposition.

You will lead relationships with suppliers, manage operational risks, use data to inform decisions and collaborate with Account Managers and Sales

Qualifications

• Experience managing third-party suppliers and commercial relationships.
• Previous experience within vehicle rental, fleet management or automotive operations.
• Strong communication, stakeholder management and influencing skills.
• Commercially minded, with the ability to balance customer needs and business performance.
• Strong organisational skills and the ability to manage multiple priorities.
• Comfortable using data and reporting to drive decisions and improvements.
• Good IT skills, including Excel, Word, PowerPoint and Outlook.
• A proactive, self-motivated approach.
• Full UK driving licence

Responsibilities

• Managing the day-to-day performance of the Daily Rental operation.
• Building strong relationships with rental suppliers and managing partner organisations.
• Monitoring supplier performance, ensuring SLAs and KPIs are achieved.
• Acting as an escalation point for operational issues and customer complaints.
• Working with Account Managers and Sales teams to identify growth opportunities and improve customer retention.
• Reviewing rental activity, utilisation and performance data to identify risks and opportunities.
• Producing management information and performance updates to support decision-making.
• Supporting the development and continuous improvement of the Daily Rental proposition.
• Working closely with the Flex team to maximise fleet utilisation and profitability.
• Ensuring compliance, governance and financial controls are maintained across the operation.

Skills

Third-party suppliers

Vehicle rental

Stakeholder management

Data-driven decisions

IT skills

Full UK driving licence

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for an experienced Daily Rental Manager to oversee the day-to-day running of our Daily Rental operation. Working closely with our rental partners, customers and internal teams, you'll be responsible for driving operational performance, delivering excellent customer outcomes and identifying opportunities to grow and improve the Daily Rental proposition.

Key Responsibilities

• Managing the day-to-day performance of the Daily Rental operation
• Building strong relationships with rental suppliers and managing partner organisations
• Monitoring supplier performance, ensuring SLAs and KPIs are achieved
• Acting as an escalation point for operational issues and customer complaints
• Working with Account Managers and Sales teams to identify growth opportunities and improve customer retention
• Reviewing rental activity, utilisation and performance data to identify risks and opportunities
• Producing management information and performance updates to support decision-making
• Supporting the development and continuous improvement of the Daily Rental proposition
• Working closely with the Flex team to maximise fleet utilisation and profitability
• Ensuring compliance, governance and financial controls are maintained across the operation

Skills and Exprience

• Experience managing third-party suppliers and commercial relationships
• Previous experience within vehicle rental, fleet management or automotive operations
• Strong communication, stakeholder management and influencing skills
• Commercially minded, with the ability to balance customer needs and business performance
• Strong organisational skills and the ability to manage multiple priorities
• Comfortable using data and reporting to drive decisions and improvements
• Good IT skills, including Excel, Word, PowerPoint and Outlook
• A proactive, self-motivated approach
• Full UK driving licence

What we offer Rewards & Financial Benefits

• Generous contributory pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme

Health & Wellbeing

• Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance

Time Off & Work-Life Balance

• 25 days' annual leave + an additional Celebration Day
• 37.5 hour week
• Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable).

Workplace & On-Site Facilities

• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.

At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don't exactly align, we would encourage you to apply regardless!

What's the worst that can happen?!

Why Ayvens?

By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, We're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, We're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.