Rental FLEX Executive

Ayvens; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pension

Annual bonus scheme

Employee referral scheme (£1,000)

Retail discounts program

GymFlex membership

Cycle to Work

Job summary

Ayvens, based in Milton Keynes, seeks an experienced Rental Operations coordinator to drive the Ayvens Flex service. You will manage operations, optimize customer interactions and ensure SLA adherence across bookings, payments, and fleet administration.

The role requires proven admin, customer service and fleet management experience, a valid UK driving licence and strong MS Office skills; you will collaborate with cross-functional teams to maximise product performance and customer satisfaction.

Qualifications

• Experience in a rental operational environment.
• Direct customer facing role is essential.
• Valid UK Driving Licence is required.
• Strong administration, customer service and fleet management experience.
• Good commercial and financial awareness is expected.
• Experience in analysis and reporting is beneficial.
• Ability to deliver high levels of customer service and problem resolution.
• Team player but able to work independently.
• Fluent in business English (written and spoken).
• Proficient with core Microsoft applications.

Responsibilities

• Manage Ayvens Flex operational and administrative tasks.
• Maximise customer experience and product performance for Ayvens Flex interactions.
• Collaborate with the team to cover all Ayvens Flex duties.
• Respond to bookings and requests for Ayvens Flex vehicles within SLAs.
• Handle customer enquiries and issues within product boundaries including incidents.
• Manage credit applications, account setups and payments for Ayvens Flex.
• Arrange vehicle collection in line with off-hire SLAs.
• Ensure accurate booking details, delivery quality and customer interactions.
• Support account managers and CS teams as SME for Ayvens Flex.
• Cover all fleet administration to support Ayvens Flex performance.

Skills

Rental ops experience

Customer facing

UK Driving Licence

Administration

Fleet management

Commercial awareness

Analysis & reporting

Team player

Business English

MS Office proficiency

Tools

Word

Excel

PowerPoint

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Rental Operations incorporates operational management of the Flexible short-term rental channel alongside management of third-party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas.

Your Role and Responsibilities

• Responsible for Ayvens Flex operational and administrational tasks
• Responsible for maximizing customer experience and product performance for Ayvens Flex interactions
• Work as a team member to cover all aspects of the Ayvens Flex team's work as needed to promote and manage the product
• Responsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs.
• Manage customer enquiries and queries to find solution to customer needs within Ayvens Flex product boundaries including in-life incidents.
• Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex.
• Arrange for collection of vehicles in line with off-hire SLAs.
• Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex.
• Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product and support to ad hoc customer requests.
• All aspects of fleet administration covered to support performance of Ayvens Flex

Skills And Experience

• Experience in a rental operational environment.
• Experience in direct customer facing role.
• Valid UK Driving License
• Demonstrates a proven track record of administration, customer service and fleet management including de-fleet assessment.
• Good commercial and financial awareness
• Experience of analysis and reporting
• Experience in delivering high levels of customer service & problem resolution
• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently
• Fluent in business English Language - written and verbal
• Working knowledge of core Microsoft applications (Word, Excel & PowerPoint)

What we offer

Rewards & Financial Benefits

• Competitive pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme

Health & Wellbeing

• Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance.

Time Off & Work-Life Balance

25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On

Site Facilities

Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless! What's the worst that can happen?!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

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