IT Service Desk Technician

Leaseplan; West of England; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pension scheme

Annual salary review

Bonus scheme

GAYE scheme

Job summary

Responsibilities include documenting issues, logging calls, maintaining asset records, and providing training to users. You will support IT security policies and work as part of a team to ensure reliable service delivery and continuous improvement.

Qualifications

• Experience providing frontline IT support to users.
• Strong customer-service orientation and communication skills.
• Willingness to work fixed shifts and commute to the Bristol office.

Responsibilities

• Provide first line helpdesk support for hardware and software via phone, email or Service Desk.
• Meet or improve call SLA targets and pro-actively resolve issues.
• Maintain documentation and asset records; log calls in the system.

Skills

End user support

Phone & email support

SLA adherence

Team player

Proactive attitude

Job description

An excellent opportunity to work as an IT Service Desk Technician in our Bristol office (BS16 7LB). This is a fixed term role until the 30th December 2027. Candidates must be able to commute to the office 5 days per week (Monday-Friday). This role will operate on a rota basis and shift patterns consist of 7:30am-4pm and 8:30am-5pm. Overall Purpose of the role

• Providing first line helpdesk support to our customers, assisting them with Hardware and software problems via phone, email or Service Desk.
• Working to set call SLA's targets: meet & improve processes and look to take a proactive attitude.
• To provide high levels of service to business users and customer functions through the delivery and maintenance of the company's infrastructure and information systems.
• To support the ethos of professionalism, team spirit and innovation., To provide technical support on ALD information systems, answering support queries either onsite or via phone or email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls on the call logging system and maintain full documentation
• To maintain all assets are correctly recorded and up to date in the asset database
• Ensure all internal IT and Security policies are adhered to
• Support users in the use of computer equipment by providing necessary training and advice.
• Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department
• To arrange for external technical support where problems cannot be resolved in house
• Document systems, process and procedures for reference purposes.
• Ensure that all data is keep and handled securely throughout it life cycle
• To complete all regular maintenance task are completed and recorded
• Ensure that all software, anti-virus and patches are deployed in occurrence with the policy
  Incident and service request management.
• Highly competent in end point management
• Develops others by sharing own experience and expertise
• Ability to learn new technologies and skills
• Excellent communication skills, written, verbal, report writing and presenting
• Excellent time management, planning, organisational and delegation skills
• Self-motivated
• Able to lead by example and acting with integrity
• Ability to see big picture and evaluate the wider implications of solutions or processes
• Ability to work as part of a team as well as individually

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options. Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance available Time Off & Work-Life Balance 25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On-Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events