DACH Channel Partnerships Manager

Freshworks; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work in London

Job summary

Freshworks seeks a Channel Manager to own the mid-market reseller lifecycle across Germany, Austria, and Switzerland. You will partner with field sales, pre-sales and marketing to build a reseller base that drives repeatable run-rate revenue through VARs.

The role sits in a London-based, hybrid setup (3 days in the office). You will recruit, onboard, enable, and manage joint business plans with resellers, ensuring quarterly targets are met and pipeline stays healthy.

Qualifications

• 7+ years' experience in channel, alliances, or partner management within SaaS or enterprise software.
• Fluent German and English, written and spoken.
• Demonstrable track record recruiting and activating resale partners in the DACH market.
• Strong understanding of VAR economics: margins, compensation, and channel incentives.

Responsibilities

• Identify, target, and sign mid-market VARs aligned to Freshworks' DACH ITSM, ITAM, and CX growth priorities.
• Build and maintain a pipeline of prospective resellers and manage end-to-end recruitment through onboarding.
• Co-sell with partners, design joint GTM plans, and drive partner-led pipeline with CRM forecasting.
• Own partner-sourced and partner-influenced pipeline with quarterly business planning and targets.
• Collaborate with sales, pre-sales, and marketing to develop reseller-specific content and quoting tools.

Skills

Channel management

German language

English language

Sales pipeline

Salesforce CRM

Partner recruitment

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree (related field)

Tools

CRM systems

Sales forecasting

Job description

Freshworks seeks a Channel Manager to own the mid-market reseller lifecycle across Germany, Austria, and Switzerland. You will partner with field sales, pre-sales and marketing to build a reseller base that drives repeatable run-rate revenue through VARs.

The role sits in a London-based, hybrid setup (3 days in the office). You will recruit, onboard, enable, and manage joint business plans with resellers, ensuring quarterly targets are met and pipeline stays healthy.