DAC Administrator: Prescription & Patient Care Support

Atos Medical; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Atos Medical, now part of Coloplast, is seeking a DAC Administrator in Nottingham to ensure prescriptions are processed accurately and with outstanding service. You will handle prescription chasing, liaise with GP surgeries and healthcare professionals, and support the DAC team through process improvements and administrative tasks.

The role emphasizes delivering excellent customer experiences, managing competing priorities, and using IT systems and CRM platforms to support patient care in a busy

Qualifications

• Strong customer service background.
• Organised and proactive with ability to manage competing priorities.
• Confident communicator with a range of stakeholders.
• Comfortable using CRM platforms and IT systems.

Responsibilities

• Take ownership of prescription chasing and processing across the designated territory.
• Manage inbound and outbound communications with GP surgeries and professionals.
• Resolve queries within service levels and build stakeholder relationships.
• Contribute to continuous improvement initiatives and team training.
• Provide wider administrative support to help the DAC team achieve objectives.

Skills

Customer service

Strong communication

Organised

multitasking

Tools

CRM systems

Job description

Atos Medical, now part of Coloplast, is seeking a DAC Administrator in Nottingham to ensure prescriptions are processed accurately and with outstanding service. You will handle prescription chasing, liaise with GP surgeries and healthcare professionals, and support the DAC team through process improvements and administrative tasks.

The role emphasizes delivering excellent customer experiences, managing competing priorities, and using IT systems and CRM platforms to support patient care in a busy