DAC Administrator

Atos Medical; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Atos Medical, now part of Coloplast, is seeking a DAC Administrator in Nottingham to ensure prescriptions are processed accurately and with outstanding service. You will handle prescription chasing, liaise with GP surgeries and healthcare professionals, and support the DAC team through process improvements and administrative tasks.

The role emphasizes delivering excellent customer experiences, managing competing priorities, and using IT systems and CRM platforms to support patient care in a busy

Qualifications

• Strong customer service background.
• Organised and proactive with ability to manage competing priorities.
• Confident communicator with a range of stakeholders.
• Comfortable using CRM platforms and IT systems.

Responsibilities

• Take ownership of prescription chasing and processing across the designated territory.
• Manage inbound and outbound communications with GP surgeries and professionals.
• Resolve queries within service levels and build stakeholder relationships.
• Contribute to continuous improvement initiatives and team training.
• Provide wider administrative support to help the DAC team achieve objectives.

Skills

Customer service

Strong communication

Organised

multitasking

Tools

CRM systems

Job description

Administrator

Are you a compassionate and organised communicator who thrives on helping others?

Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We’re proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.

We’re looking for a motivated individual to join our DAC team in Nottingham. This is an exciting opportunity to play a key role in supporting patients and healthcare professionals by ensuring prescriptions are processed efficiently and accurately, while delivering an outstanding customer experience.

The Role

As a DAC Administrator, you will take ownership of prescription chasing and processing activities across your designated territory, working closely with GP surgeries, healthcare professionals, and internal teams to ensure timely and accurate service delivery.

You’ll manage inbound and outbound communications, resolve queries within agreed service levels, and build strong working relationships with stakeholders to support the seamless delivery of patient care. Alongside your day-to-day responsibilities, you’ll contribute to continuous improvement initiatives, support team training and collaboration, and provide wider administrative support to help the DAC team achieve its objectives.

Who Are We Looking For

We’re seeking someone with a strong customer service background and a genuine commitment to delivering excellent customer experiences. You will be an organised and proactive individual who can manage competing priorities, communicate confidently with a range of stakeholders, and remain focused in a fast-paced environment.

A proactive and solution-focused approach, combined with resilience and adaptability, will be key to success in this role. You will be highly organised, confident using IT systems including CRM platforms, and able to effectively manage multiple priorities in a busy environment. Most importantly, you’ll be committed to delivering outstanding service and continuously looking for ways to improve processes and outcomes.

Why Atos, part of Coloplast UK Ltd

At Atos Medical, now part of Coloplast, you’ll join a supportive, purpose-driven team dedicated to improving patients’ lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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