Customer Care Representative

Coloplast; Nottingham; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Coloplast is seeking a Customer Care Representative – Inbound in Nottingham to deliver compassionate, efficient support to patients and clinicians. You will handle calls, emails, texts, and online enquiries, guiding them through orders and resolving issues while maintaining service standards.

You’ll work with cross-functional teams, keep detailed records, and continually expand knowledge of our products to provide best-in-class support within a purpose-led organisation.

Qualifications

• Experience in customer service is essential.
• Empathetic communicator with strong listening skills.
• Comfortable handling sensitive conversations with patients.
• Experience in contact centres or medical/pharma environments is a plus.

Responsibilities

• Respond to inbound calls, emails, texts and online enquiries.
• Place orders, answer questions and resolve issues in line with SLAs.
• Collaborate with cross-functional teams including clinicians and field staff.
• Maintain accurate records and protect sensitive information.

Skills

Customer service

CRM tools

Communication

Multitasking

Tools

CRM software

Job description

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Customer Care Representative – Inbound | Nottingham

Are you a compassionate and organised communicator who thrives on helping others?

Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We’re proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.

We’re looking for a caring and motivated individual to join our inbound Customer Care team in Nottingham. In this role, you’ll be a vital first point of contact, supporting patients and clinicians with empathy, efficiency, and attention to detail across a variety of enquiries.

If you’re looking for a role where you can make a genuine difference while developing your skills in a supportive, purpose‑led organisation, we’d love to hear from you

The Role

In this fast‑paced, telephone‑based role, you’ll deliver a consistently high standard of service by responding to inbound calls, emails, texts, and online enquiries. You’ll support patients throughout their journey—placing orders, answering questions, and resolving issues in line with service level agreements—while also identifying opportunities to add value and contribute to overall team performance.

Collaboration is key, and you’ll regularly work with cross‑functional teams, including field‑based colleagues and clinicians, to ensure a seamless experience. You’ll maintain accurate records, handle sensitive information with care, and continuously develop your knowledge of products and services to provide the best possible support.

Who Are We Looking For

We’re seeking someone with a strong customer service background and a passion for delivering excellent customer experiences. You’ll be an empathetic communicator, confident handling sensitive conversations, and able to build rapport with a wide range of people.

Highly organised and detail‑focused, you’ll be comfortable multitasking and using multiple systems, ideally with experience in CRM tools. A positive, resilient, and adaptable mindset is essential, as no two interactions are the same. Experience within a contact centre or medical/pharmaceutical environment would be beneficial, but most importantly, you’ll bring a proactive, solutions‑focused approach and a genuine commitment to supporting patients.

Why Atos, part of Coloplast UK Ltd

At Atos Medical, now part of Coloplast, you’ll join a supportive, purpose‑driven team dedicated to improving patients’ lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.

We know that great customer experience involves more than first‑rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S