DA Business Audit Assistant

Miller; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

10% pension contribution and employer

Private Medical Insurance

Medicare cash plan

25 days annual leave (flexible)

Life Assurance

Income Protection

Critical Illness cover

Enhanced Maternity, Paternity Adoption

Job summary

Miller, a London-based (re)insurance broker, is seeking a Business Insurance Operations Assistant – File Checker to support quality control, data validation, and regulatory compliance across broking files and policies.

You will conduct rigorous checks, document peer reviews, and liaise with Brokers and Underwriters to ensure data accuracy and adherence to internal guidelines.

Qualifications

• Meticulous attention to data accuracy and spotting errors.
• Clear written and verbal communication for feedback to teams.
• Prepared to pursue Chartered Insurance Institute (CII) qualifications.

Responsibilities

• File Checking & Quality Assurance: perform strict pre-bind and post-bind quality checks on Broking files and risk data.
• Regulatory Compliance Support: document four-eyes peer reviews and flag discrepancies to Brokers and Business Manager.
• Stakeholder Liaison: act as a reliable operational contact for Brokers to resolve file queries.
• Track Actions: monitor audit recommendations via Lloyd's DAM system or direct auditor/broker communication.
• Drive Remediation: ensure timelines are met with Coverholders, TPAs, Brokers and Underwriters.
• Ensure procedures follow FCA rules and Lloyd's byelaws across client portfolios.

Skills

Meticulous eye for detail

Communication

A-Level standard

CII qualification pursuit

Education

A-Level standard or equivalent

Job description

About us

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsures. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here

A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you’ll do

The Business Insurance Operations Assistant – File Checker plays a critical role in supporting a London Market broker. The primary focus of this position is to act as a crucial line of defence by performing detailed quality control, technical compliance, and data validation reviews on Broking slips, endorsements, and policy files. You will ensure that all data is entered core market systems is accurate, complete, and fully aligned with internal guidelines.

Role Responsibilities

• File Checking & Quality Assurance: Perform strict pre-bind and post-bind quality checks on Broking files, risk data, and structural Lloyd's slip documents to ensure total precision.
• Regulatory Compliance Support: Document four-eyes peer reviews and flag discrepancies, sanctions queries, or file gaps to Brokers and Business Manager to ensure full alignment with internal guidelines
• Stakeholder Liaison: Act as a reliable operational point of contact for Brokers, resolving file queries efficiently to keep transactional operations moving smoothly.
• Track Actions: Monitor and manage audit recommendations received through the Lloyd's DAM system or via direct auditor/broker communication.
• Drive Remediation: Communicate with Coverholders, TPAs, Brokers, and Underwriters to enforce agreed timelines and close out open recommendations.
• Liaise with compliance and relevant teams to ensure procedures are followed and contracts are processed in accordance with FCA and contract certainty requirements.
• Take overall responsibility for compliance procedures across the individual client portfolio.
• Adhere to and fully meet Miller’s expectations, as set out in its policies, procedures, training materials, systems and controls. These policies and procedures encapsulate the compliance, legal and financial crime-related legislation and regulations that apply to Miller.
• Comply with all external rules and requirements applicable to individuals performing their role at Miller, including Lloyd’s byelaws and FCA rules.

Required Skills & Experience not mandatory but advantageous

• Meticulous Eye for Detail: Exceptional accuracy and a natural inclination for identifying data errors, inconsistencies, or structural omissions.
• Communication: Clear written and verbal communication skills needed to confidently provide feedback to internal Broking teams regarding file discrepancies.
• Educated to A-Level standard or equivalent
• Commitment to consider pursuing Chartered Insurance Institute (CII) professional qualifications

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.