Associate Director - Claims

Miller; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

10% pension contribution with up to 5%

Private Medical Insurance

Medicare cash plan

25 days annual leave (flexible)

Life Assurance

Income Protection

Critical Illness cover

Enhanced Maternity/Paternity/Adoption

Job summary

Miller, headquartered in London, seeks an experienced Marine claims professional to lead technical claims across Hull & Machinery, War and Loss of Hire. You will provide clear, advisory guidance, negotiate with insurers, and support clients with complex claims from a global hub near Lloyd's.

Join a team that values precision, collaboration, and a client-first approach, delivering proactive claims management and market-facing insights to enhance Miller's service offering.

Qualifications

• Extensive experience in Marine claims handling across Hull & Machinery, War and LOH.
• Strong advisory and negotiation skills with insurers.
• Ability to manage client relationships and deliver client-focused service.

Responsibilities

• Deliver prompt claims responses and settlements with high service standards.
• Negotiate complex Marine claims with insurers for optimal outcomes.
• Provide strategic claims advice to clients.
• Attend senior-level client and market meetings to drive resolutions.
• Maintain accurate in-house claims systems and data integrity.
• Collaborate with Miller placing teams to deliver joined-up service.
• Build strong relationships with clients and market partners.
• Prepare accurate statistical claims data for internal reporting.
• Monitor market developments and legal trends affecting Miller's claims service.
• Ensure documentation complies with policies and Lloyd's byelaws and FCA rules.

Skills

Marine insurance

Claims negotiation

Client relationship management

Job description

About us

Headquartered in London, we operate internationally and at Lloyd's. With a global team of over 1000 people and 10 international offices, we're able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsures. For over 120 years we've been industry leaders in a variety of specialist areas.

Working here

A career with us means the freedom to flourish. Whether you're beginning your journey or ready to make your next move you'll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We're a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What You'll Do:

Marine insurance sits at the heart of Miller's heritage. With over a century of experience, our Marine team combines deep technical knowledge with a reputation for innovation, supporting a global client base across all cores Marine disciplines and claims are a key part of that service.

In this role we are seeking strong technical Marine claims experience across Hull & Machinery (H&M), War and Loss of Hire (LOH). Our focus is on providing clear advice, hands‑on support and technical expertise throughout the claims process, helping clients navigate complex issues and working towards effective resolutions.

Role Responsibilities

• Deliver prompt, effective claims responses and settlements, continually reviewing service standards to ensure a high-quality client experience.
• Negotiate complex Marine claims with insurers and other market participants, securing the best possible outcomes for clients and supporting client retention.
• Provide strategic claims advice, helping clients navigate complex issues and make informed decisions.
• Attend senior‑level client and market meetings to drive the resolution of complex claims.
• Keep in‑house systems accurate and up to date throughout the claims process.
• Work closely with placing teams and colleagues across Miller to deliver a joined‑up service that meets clients’ needs.
• Build and maintain strong relationships with clients and market partners.
• Prepare accurate statistical claims data for internal reporting and external use.
• Contribute claims data and technical insight to presentations and tenders for new and existing clients.
• Monitor market developments and legal trends to identify opportunities to enhance Miller's claims service.
• Carry out thorough quality control checks to ensure all documentation is accurate and complete.
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller's reputation in the market

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don't hesitate to let us know.