D365 Application Support Analyst

Allied Bakeries Limited; Liverpool; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive D365 Application Support Analyst to join their vibrant team. This role offers the chance to work with Dynamics 365, ensuring the delivery of high-quality support and maintenance while engaging in exciting projects. You'll be part of a dynamic environment where your analytical and problem-solving skills will shine, helping to streamline business processes and enhance application performance. If you thrive in a fast-paced setting and are eager to contribute to a passionate team, this opportunity is perfect for you. Join a company that values its people and rewards hard work with a competitive salary and generous perks.

Benefits

25 days holiday + bank holidays

Free Onsite Parking

Employee Assistance Programme

Simply Health Scheme

Holiday Purchase Scheme

Pension Scheme

Onsite Shop

Eyecare Vouchers

Cycle to Work Scheme

Electric Car Scheme

Qualifications

• 3+ years’ experience with Dynamics 365 F&O and related technologies.
• Proven ability to create innovative solutions for complex business requirements.

Responsibilities

• Resolve application usage issues and maintain software within the application portfolio.
• Assist in projects related to Dynamics 365 and ensure continuous service delivery.

Skills

Dynamics 365 F&O

Problem-solving skills

Analytical skills

Communication skills

Organizational skills

Tools

Dynamics 365

Job description

Join to apply for the D365 Application Support Analyst role at Allied Bakeries | part of Associated British Foods plc

Allied Bakeries are owned by Associated British Foods. ABF is a diversified international food, ingredients and retail group with sales of £13.9bn and 128,000 employees in 53 countries. It has significant businesses in Europe, Africa, the Americas, Asia and Australia. Our sister companies in ABF UK Grocery produce products under many market-leading household brands, including Jordans, Ryvita, Pataks, Blue Dragon & Silver Spoon.

We are proud of our brands: we make top 10 UK grocery brand Kingsmill as well as Allinson’s, Bürgen and Sunblest. You’ll know us best through our white, wholemeal and seeded market-leading loaves, as well as Kingsmill 50/50, the nation’s favourite Healthier White, and our delicious pancakes, crumpets, hot cross buns and other bakery products.

The success of our business depends on us having the right people on the team. We are incredibly passionate about our business, but it isn’t for the faint-hearted – it’s pacey and demanding so our people need to have a positive attitude and to want to work inclusively.

Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.

If you’re looking to join a business that is passionate, encourages you to be the best you can be, and values its people, we’d love to hear from you.

Overview Of Role

Location: Liverpool, Merseyside

Salary: £40,000 - £45,000 per annum

Hybrid Working: On average 2 days in the office per week (subject to business requirements)

Permanent

As an experienced ERP Application Support Analyst, you will be responsible for the continual delivery of services, support, maintenance, and assisting in projects in relation to our Dynamics 365.

You will be operating as part of a team of Application Support Analysts delivering related services and supporting the underpinning applications in the portfolio as well as ensuring services are continually developed & improved.

Role

The role of the ERP Application Support Analyst is to resolve application usage issues and problem resolution within our agreed SLAs, this includes but is not limited to:

• Fixing ERP D365 operational issues.
• Troubleshooting/resolving reported problems.
• Assisting with the daily maintenance of the software within our application portfolio.
• Escalation management to our 3rd party support teams.
• Maintaining and updating our existing technical documentation within our application portfolio.
• Performing required project support/development.

This role may also require out of hours support as well as performing additional duties as agreed with the Head of Application Support Manager.

Why Join Us?

We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:

• Competitive Salary – £40,000 - £45,000pa
• Generous Leave – 25 days holiday + bank holidays
• Free Onsite Parking
• Employee Assistance Programme
• Simply Health Scheme
• Holiday Purchase Scheme
• Pension Scheme
• Onsite Shop
• Eyecare Vouchers
• Cycle to Work Scheme
• Electric Car Scheme
• Loyal Service Awards
• Employee Referral Scheme
• Extra Slice Discounts

Key Accountabilities

As an D365 Application Support Analyst, your key responsibilities will include:

• Technically proficient with Dynamics 365 and all associated technologies.
• Guide and manage updates of D365 and associated technologies to keep the product in line with Microsoft guidelines.
• Assist in requirements gathering and provide design guidance for mid to large sized Dynamics 365 projects.
• Jointly responsible for managing, development, customisations, and integrations to meet the business needs within Dynamics 365.
• Review design proposals and provide technical direction, including recommendations on the best technical route to meet these business requirements.
• You must be able to successfully communicate information to both internal and external teams.
• Participate with implementation delivery teams to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
• Maintain knowledge of third-party software vendors to leverage complementary offerings and effectively compare solutions.
• Provide current best practices and solution alternatives as part of functional or technical design documents.
• Provide additional technical support, as required, for other solutions within the application portfolio.
• Continually update supporting documentation within the application portfolio.

The Right Person

We’re Seeking a Detail-oriented And Proactive Individual With:

• 3+ years’ experience of Dynamics 365 F&O.
• Experience implementing and configuring Dynamics 365 F&O.
• Demonstrable expertise in maintenance of Business Rules and Business Configuration.
• Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
• Demonstrated analytical, problem-solving, organisational, interpersonal, communication skills.
• Creation of Functional and Technical Specifications documentation for improvement projects including specifications for configuration changes, data migration, and system integrations.
• Building and configuring of business workflows.
• Schedules work to be done and follows up to ensure completion within deadlines.

Ready to Apply?

If you're looking for a role where you can make an impact, we'd love to hear from you!

Apply now and take the next step in your career!