Application Support Engineer

JR United Kingdom; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking energy company as an Application Support Engineer, where you will deliver critical 3rd line support and drive improvements in a fast-paced environment. This role offers you the opportunity to work with cutting-edge technology while collaborating with talented teams to enhance application performance. If you are passionate about technology and thrive in dynamic settings, this is the perfect opportunity to grow your career and make a significant impact in the energy sector.

Qualifications

• 3+ years of experience in application support within IT.
• Strong understanding of ITIL practices and certification preferred.

Responsibilities

• Provide 3rd line support for business-critical applications.
• Collaborate with teams to resolve incidents and maintain SLAs.
• Proactively monitor application systems and maintain documentation.

Skills

3rd line application support

incident triage

root cause analysis

Windows Server

IIS

Active Directory

T-SQL

PowerShell

communication skills

analytical problem-solving

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

SCSM

Microsoft Dynamics

Office365

Octopus Deploy

Job description

Social network you want to login/join with:

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Client:

US3 Consulting

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Company: US3 Consulting

About Company: US3 Consulting is a leading European IT recruitment agency dedicated to connecting top tech talent with innovative companies across the continent. With decades of experience and a fresh approach, we specialize in rapid, cost-effective candidate sourcing across all tech industry sectors. Our expert consultants are committed to building strong, productive relationships, ensuring the perfect fit between candidates and employers.

Job Title: Application Support Engineer

Total Experience Required: 3+ Information Technology/Computers/Software

Work Location: Manchester, UK

• Must be currently based in Manchester, UK, or
• Willing to relocate to Manchester, UK from anywhere within Europe or UK
• Candidates outside Europe/UK unfortunately cannot be considered

Visa/Work Authorization Status: Candidates must hold a valid work permit or visa to work in the UK

Workplace Type: Hybrid (Tuesday, Wednesday & Thursday at office)

About Client: Client is a leading international energy company committed to securing Europe's energy supply while driving the transition to a low-carbon future. With operations spanning the entire energy value chain—from trading and sales to transport and storage—client offers dynamic career opportunities at the forefront of the energy sector.

Join a fast-growing energy company at the forefront of digital transformation. We're seeking a skilled Application Support Analyst to join our Sales IT team on a fulltime basis. You'll deliver 3rd line support across business-critical applications, drive incident resolution, and contribute to continuous improvement within a dynamic, fast-paced environment.

Key Responsibilities

• Provide 3rd line application support, including incident triage, root cause analysis, and resolution
• Collaborate with internal teams and third-party vendors to meet SLA targets
• Proactively monitor and maintain application systems, updates, and patching
• Support technical design reviews and environment deployments for internal projects
• Maintain clear and up-to-date support documentation
• Strong experience with Windows Server, IIS, and Active Directory
• Solid understanding of T-SQL or PL/SQL
• Familiarity with scripting (.NET, PowerShell)
• Proficient in using ITSM tools (e.g., ServiceNow, SCSM)
• Excellent communication and analytical problem-solving skills

Top 5 Optional Skills

• Microsoft Dynamics (2012AX or D365)
• Office365 administration
• Experience with Octopus Deploy or similar deployment tools
• Knowledge of ITIL practices and certification

? Not a fit for you? Share this with someone in your network who might be interested!

? Visit our homepage: https://www.us3consulting.co.uk

? Follow us on LinkedIn for more exciting opportunities: https://www.linkedin.com/company/us3-consulting