D365 Support Consultant

TN United Kingdom; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated support professional to join their dynamic team. In this hybrid role, you will provide essential 2nd Level Support for D365 F&O or CE, ensuring prompt resolution of client issues while building strong relationships. With a focus on collaboration and continuous improvement, you will be part of a supportive environment that values inclusivity and personal growth. If you have experience with Dynamics AX or D365 and possess strong troubleshooting skills, this opportunity offers a competitive salary, performance bonuses, and a variety of benefits.

Benefits

Paid Holidays

Pension

Life Insurance

Flexible Working Options

Qualifications

• At least two years of experience with Dynamics AX or D365 Finance & Operations.
• Strong troubleshooting skills and a logical mindset.
• ITIL Certification preferred.

Responsibilities

• Manage support tickets effectively, minimizing disruption to clients.
• Provide regular updates to customers on support ticket status.
• Collaborate with the Managed Services team and contribute to knowledge bases.

Skills

Dynamics AX

D365 Finance & Operations

SQL Server

Troubleshooting Skills

Performance Analysis

SSRS Reports

Logic Apps

Azure

BI Services

ITIL Certification

Job description

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HSO is a leading member of the Microsoft Dynamics Inner Circle, founded in 1987. We specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. We have received several prestigious awards, including being voted in the UK’s top 10 Best Large Companies to Work For for the last three years and being named the D365 Finance Microsoft Partner of the Year, as well as a finalist for D365 Sales & Marketing.

HSO is the ideal workplace for those in the Microsoft Dynamics channel. People join and stay because we care about adding value to our customers, delivering on our promises, striving for self-improvement, fostering inclusivity, and having fun.

The core values that enable us to work well together also attract customers. We differentiate ourselves from other Microsoft Partners by caring about our people, customers, and quality of work. We support our team and clients in achieving shared, mutually agreed goals.

PURPOSE OF THE ROLE

You will play a vital role in D365 F&O or CE Support, responsible for providing prompt and professional 2nd Level Support to our customer base according to SLA and contractual requirements.

REPORTING LINE

You will report to a Support Team Lead as part of the Support Team.

JOB FUNCTION

• Manage support tickets effectively, minimizing disruption to clients.
• Respond to and resolve support issues within agreed timescales, establishing plans as needed.
• Provide regular updates to customers on support ticket status.
• Test own developments and fixes before delivering to customers.

Take responsibility for successful support delivery to your key accounts, building strong relationships and becoming a trusted advisor. Collaborate with the wider Managed Services team, participate in knowledge transfer, and contribute to internal knowledge bases and training programs.

REQUIREMENTS

• At least two years of experience with Dynamics AX or D365 Finance & Operations.
• Strong troubleshooting skills and a logical mindset.
• Specialist Microsoft Dynamics 365 competency is advantageous.
• Knowledge in Manufacturing/Production, Retail/Commerce, Finance/Projects, Supply Chain Management, Service Management, Asset Management, or Professional Services.
• Technical skills including SQL Server, performance analysis, SSRS reports, Logic Apps, Azure, BI Services.
• ITIL Certification preferred.

PERSONAL QUALITIES

• Excellent communication and customer interaction skills.
• Ability to work under pressure and meet targets.
• Willingness to learn and stay updated on industry functionalities within D365 F&O or D365 CE.
• Collaborative, supportive, and inclusive attitude.

Self-motivated individual.

LOCATION

Offices are based in Sale (Manchester), Reading, or Glasgow. The role is hybrid, mostly remote with monthly meetings in Manchester.

HOURS

Standard hours are 0900 to 1800 with an hour for lunch. Occasionally, you may need to work outside these hours or cover Service Desk hours (Monday to Friday, 08:00-18:00).

We offer a competitive salary, performance bonuses, and benefits including paid holidays, pension, life insurance, and flexible working options.